Question 1

Which of the following factors has the most influence on the success of quality initiatives?

Options :

A : Buy-in at all levels of management

B : Leadership by quality assurance staff

C : Cooperation from front-line workers

D : Deployment of statistical process control

Answer: A

Question 2

Rank in order from first to last, the following steps in analyzing experiments. 1. Performing hypothesis tests on factors 2. Estimating a mathematical model 3. Checking assumptions 4. Using the model for prediction

Options :

A : 1,3,2,4

B : 1,4,2,3

C : 2,4,2,1

D : 3,2,4,1

Answer: A

Question 3

Which of the following criteria must be considered when a classification of defects system is established?

Options :

A : The current cost of quality system

B : The financial impact of the defects

C : Tightness of tolerance as an indication of failure

D : The relative seriousness of the defects

Answer: D

Question 4

Which of the following actions best describes quality function deployment (QFD)?

Options :

A : Determining if quality procedures are being followed on the shop floor

B : Determining which processes are functioning correctly

C : Linking customer requirements to product features

D : Reducing costs of a product and product features

Answer: C

Question 5

Which of the following activities is a form of error-proofing?

Options :

A : Housekeeping

B : Fixture design

C : Equipment calibration

D : Double sampling

Answer: B

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