Question 1

A service company has a process for responding to customer inquiries. The upper specification limit for response time is 2 hours, the lower specification limit is 1 hour, and the process average is 1.5 hours. The standard deviation for this process is 0.2 hours. What is the Cp value for this process?

Options :

A : 3

B : 0.46

C : 1.66

D : 0.83

Answer: D

Question 2

A researcher wants to determine the average salary of technicians in a certain field. From a sample of 100 technicians, the mean salary is $50,000, with a standard deviation of $12,000. What is the 95% confidence interval for this data?

Options :

A : $38,400 to $61,600

B : $48,000 to $52,000

C : $47,648 to $52,352

D : $36,000 to $64,000

Answer: C

Question 3

In the context of Overall Equipment Effectiveness (OEE), what does the Availability factor represent?

Options :

A : The proportion of time that the equipment is running effectively without unplanned stops or failures

B : The proportion of time that the equipment is available for production, regardless of its performance

C : The proportion of time that the equipment is running at its designed speed

D : The proportion of good parts produced compared to the total number of parts produced

Answer: A

Question 4

Which of the following best describes categorical data?

Options :

A : Data that represents a numerical value or variable

B : Data that is organized into graphs or charts

C : Data that can be classified into discrete categories

D : Data that is represented by columns and rows

Answer: C

Question 5

In the context of QFD, what is the role of the House of Quality matrix?

Options :

A : To visually display and analyze customer feedback using word clouds

B : To calculate customer satisfaction scores and identify trends

C : To relate customer needs and requirements to product or service features

D : To predict future purchasing behaviour based on past data

Answer: C

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