Question 1

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.

What could cause this issue?

Options :

A : The Username is not a corporate email address

B : The username is less than 80 characters.

C : The Username is a fake email address.

D : The Username is already in use.

Answer: D

Question 2

The administrator at Ursa Major Solar imported records into an object by mistake.

Which two tools should be used to undo this import?

Choose 2 answers

Options :

A : Weekly Data Export

B : Mass Delete Records

C : Data Loader

D : Data Import Wizard

Answer: B,C

Question 3

Your company wants to ensure that all high-priority cases are assigned to a specific group of support agents.

Which feature of case management can you use to accomplish this?

Options :

A : Case escalation rules

B : Case auto-response rules

C : Case assignment rules

D : Case validation rules

Answer: C

Question 4

The Administrator at Cloud Kicks need to automatically route support cases, regardless of

how they are created, to a queue based on case priority.

What tool should the administrator use?

Options :

A : Email-to-Case

B : Assignment Rules

C : Auto-Response Rules

D : Web-to-case

Answer: B

Question 5

The administrator has created new users for ten new employees at Northern Trail Outfitters.

Why are these users unable to access the account object in the Salesforce or?

Options :

A : Users' profile requires a sharing rule for Accounts.

B : Users' profile requires permission to the Account object.

C : Users' roles are low on the role hierarchy.

D : Organization-wide defaults are set to private.

Answer: B

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