Question 1

Website visitors fill out a web-to-case form on your company's website to submit a new case. They often call to be sure the case has been received. The Support Manager wants to eliminate these unnecessary calls into support and asks if an email can be sent back to the submitter of the case to let them know their case has been received and they will be contacted soon. What Salesforce support feature would you implement to satisfy this request?

Options :

A : Solutions Management

B : Escalation Rules

C : Assignment Rules

D : Auto-Response Rules

E : Case Teams

Answer: D

Question 2

Which of the following functions can be performed in Chatter? (select 3)

Options :

A : Share a Chatter post on Twitter

B : Follow a User

C : Follow an Account record

D : at' mention a User

Answer: B,C,D

Question 3

Which report format allows you to group and summarize data by both rows and columns?

Options :

A : Tabular

B : Summary

C : Custom

D : Matrix

E : Joined

Answer: D

Question 4

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer

is set to true, the first screen is skipped and the user is directed to the second screen.

How should the administrator configure the decision element?

Options :

A : Use the equals operator and {!$GlobalConstant.True} as the value.

B : Use the equals operator and ''High Value Customer'' as the value.

C : Use the contains operator and {!$GlobalConstant.False} as the value.

D : Use the contains operator and ''High Value Customer'' as the value

Answer: A

Question 5

A company wants to automatically update a custom field on the Account record with the latest Opportunity close date.

Which automation solution should be used to accomplish this?

Options :

A : Workflow Rule

B : Process Builder

C : Flow

D : Apex Trigger

Answer: D

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