Question 1

What is a consideration when enabling Multiple Currencies?

Options :

A :

Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multiple currencies reporting.

B :

When Multiple Currencies Is enabled, changes to exchange rates update the converted amount on all records except closed opportunities.

C : If any issues arise during implementation, Multiple Currencies can be disabled.

Answer: B

Question 2

Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.

Which two Salesforce features should a consultant recommend to meet this requirement

Choose 2 answers

Options :

A : Enable Orders without Price Books.

B : Enable Zero Quantity Orders.

C : Enable Negative Quantity for Order Products.

D : Enable Reduction Orders.

Answer: B,D

Question 3

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with

website visitors who ask questions about commercial containers. When UC used to outsource its contact center

work, reports from the vendor showed that about 15% of chat conversations would result in a new lead.

Management wants better visibility into Chat's influence on lead creation in order to continue the program.

How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Options :

A :

Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard

to show the number of agent chats associated to new leads compared to the total number of agent chats

for the period.

B :

Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation

results in a new lead. Create a report using the custom field.

C :

Create a lead report that identifies the number of new leads with the lead source "Chat".

D :

Ask the marketing department to provide the program with Google Analytics data for the commercial

containers web pages.

Answer: B

Question 4

Cloud Kicks has 300,000 account records and 16 million invoices in a custom object with a master-detail relationship to the Account. End users have stated that each account record takes a long time to display. What should the consultant do to reduce the amount of time it takes to load pages and increase adoption?

Options :

A :

Convert the Invoice master-detail into a lookup relationship and tell the users it Is a required field.

B :

Move the invoice related list to a separate tab on the record page and communicate the change to users.

C :

Enable indexing on all visible fields on the Invoice related Iist and create a training plan for the users.

Answer: B

Question 5

Cloud Kicks (CK) uses a custom object named GumShoe__c. GumShoe__c is the child in a master-detail

relationship with the Opportunity object. Staff members use this object to create requests for supporting

research. CK wants to easily generate new GumShow__c records from staff phones by using the Salesforce

mobile app.

What should a consultant recommend to meet the requirements?

Options :

A : Create a custom hyperlink to a related list.

B : Create a Lightning component for mobile.

C : Create a custom Process Builder process.

D : Create a Quick Action

Answer: A

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