Question 1

What is used to determine user access to knowledge bases or a knowledge article?

Options :

A : sn_kb_read, sn_article_read

B : Privacy Settings

C : Read Access Flag

D : User Criteria

Answer: D

Question 2

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?

Options :

A : Create Record Producer

B : Create Order Guide

C : Create Requested Item

D : Create On-boarding Bot

Answer: B

Question 3

Which module displays a list of tasks assigned to a user’s group but not yet assigned to an individual user?My Groups Work

Options :

A : My Groups Work

B : My Teams Work

C : My Groups Tasks

D : My Teams Tasks

Answer: A

Question 4

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Options :

A : Service Catalog variables can only be used in Record Producers

B : Service Catalog variables can only be used in Order Guides

C : Service Catalog variables cannot affect the order price

D : Service Catalog variables are global by default

Answer: D

Question 5

What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?

Choose 4 answers

Options :

A : Submit KB Errata

B : Add Comments

C : CC Click frowning icon

D : Tag as Helpful

E : Flag Article

F : Rate with Stars

Answer: A,B,D

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