Question 1

Which of the following is the primary objective of a quality improvement program?

Options :

A : Ensure our users are adequately trained in their work processes

B : Reduce the defect rate in IT products and processes

C : Identify the individuals responsible for poor quality

D : Train workers in how to do quality work

E : Identify processes that no longer work

Answer: B

Question 2

Which of the following is not one of the four major purposes of recording defects?

Options :

A : To ensure the defect is corrected

B : To determine who made the defect

C : To report the status of the application

D : To gather statistics used to develop defect expectations and future applications

E : To improve the software development process

Answer: B

Question 3

A contract that will assure the contracting organization of effective ongoing operation maintenance of the contracted software should include which of the following contractual provisions?

Options :

A : Speed of service

B : Nearness of service

C : Cost of service

D : Competency of service personnel

E : All of the above

Answer: A

Question 4

Which of the following tools category has a mathematical focus and is related to data collection or interpretation?

Options :

A : Management Tools

B : Presentation Tools

C : Statistical Tools

D : None of the above

Answer: C

Question 5

Which of the following is / are level(s) for maturing the Deliverables Processes?

Options :

A : Constraint Requirements

B : Business Requirements

C : Relational Requirements

D : All of the above

Answer: D

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