Higher Test Marks with Free Online C_C4H56_2411 Exam Practice

Assess the CertsIQ’s updated C_C4H56_2411 exam questions for free online practice of your SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 test. Our C C4H56 2411 dumps questions will enhance your chances of passing the SAP Certified Associate certification exam with higher marks.

Question 1

Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question

Options :

A : Edit customer details

B : Create a new e-mail message or a new case from the What Would You like to do? area

C : Launch a customer survey

D : View customer details

E : Access interactions and notes in the timeline tab

Answer: A,D,E

Question 2

Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

Options :

A : Sales area data

B : Price

C : Product group

D : Unit of measure

Answer: C,D

Question 3

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

Options :

A : Access to the Case app is NOT enabled for the business user.

B : Access rights are directly assigned to the business user.

C : The employee is not assigned to the correct business role.

D :

Answer: A,C

Question 4

You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?

Options :

A : A page layout

B : A determination

C : A workflow

D : An autoflow

Answer: B

Question 5

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Options :

A : Accounts

B : Response templates

C : Service levels

D : Registered products

Answer: A,D