Question 1

Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

Options :

A : Object type

B : Permissions

C : Variables

D : Actions

E : Conditions

Answer: A,C,D

Question 2

As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

Options :

A : CoresSystems.Mobile.ApprovedEffortsModificationAllowed

B : CoreSystems.CoresystemsFSM.DL.Notifications.Enabled

C : CoreSystems.CoresystemsFSM.Mobile.

D : PushNotifications.ActivityChanges.En

Answer: A

Question 3

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

Options :

A : Set the service call to Technically Completed.

B : Set the service call to Finished.

C : Release the assignment.

D : Perform the activity checkout.

Answer: B,C

Question 4

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

Options :

A : A nightly activity list report generated via business rules that executes in 250 seconds

B : A report that references 21 different DTOs

C : A spare parts list that has 1500 pages

D : A service call summary for the week that returns 1000 records

Answer: B

Question 5

Your customer has integrated SAP Field Service Management with SAP S/4HAN How can they achieve a working service process flow?

Options :

A : Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

B : Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

C : Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

D : Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

Answer: C

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