Question 1

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options :

A : Mobile-Self Service

B : Service level agreement

C : Automated Scheduling

D : Ticket routing rules

Answer: A,C

Question 2

Your customer has integrated SAP Field Service Management with SAP S/4HAN How can they achieve a working service process flow?

Options :

A : Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

B : Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

C : Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

D : Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

Answer: C

Question 3

How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

Options :

A : Create custom business rules.

B : Activate permissions.

C : Enable company settings.

D : Configure checkout workflow steps.

E : Adjust cloud account settings.

Answer: B,C,D

Question 4

Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

Options :

A : Item

B : Service call

C : Service contract

D : Smartform

E : Equipment

Answer: A,C

Question 5

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

Options :

A : A nightly activity list report generated via business rules that executes in 250 seconds

B : A report that references 21 different DTOs

C : A spare parts list that has 1500 pages

D : A service call summary for the week that returns 1000 records

Answer: B

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