Question 1

What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

Options :

A :

The change story serves as the basis for all project-related communication assets, ensuring consistent messaging

B :

Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.

C :

Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.

D :

As the change story is updated on an ongoing basis, it provides important input for refining the change plan.

Answer: A,B

Question 2

Why is the implementation of an SAP cloud solution a holistic business transformation?

Options :

A : It impacts the collaboration with suppliers and customers.

B : It impacts both employees and managers.

C : It leads to changes in the technology, process, organization, and people dimensions.

D : It leads to significant changes of the existing IT landscape.

Answer: C

Question 3

Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?

Options :

A : Define new roles and responsibilities and adapt organizational policies and procedures

B : Identify resource constraints within impacted business units and develop mitigation activities

C : Develop personas for the communication of the change impact and create communication assets

D : Design the future operating model for impacted business units and plan the implementation

Answer: C

Question 4

The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the “supporters” category. Which strategies should you use? Note: There are 2 correct answers to this question.

Options :

A : Ask them to exert pressure on the skeptics in their area of responsibility

B : Involve them in project activities to facilitate design decisions

C : Assign them project roles to increase their influence on the success of the project

D : Use their positive attitude to influence others in their area of responsibility

Answer: C,D

Question 5

What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

Options :

A : Drive and facilitate the development of follow-up activities

B : Plan and conduct validation sessions with the impacted stakeholder groups

C : Visualize quantitative ratings and aggregate qualitative insights

D : Create and align the result report

E : Review and refine the KPIs to measure user adoption after go-live

Answer: A,B,D

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