Question 1

Which item should be included within the communication plan?

Options :

A : The expected benefits of implementing a change

B : The reasons behind change initiative and the priorities for implementation

C : Details on what preparations have the completed prior to a change

D : How the results of a communication activity will be monitored and evaluated

Answer: D

Question 2

According to Pink, which three factors are key motivators for “knowledge work”?

Options :

A : Dissatisfiers, rewards, and safety

B : Autonomy, safety, and self-esteem

C : Hygiene factors, autonomy, and self-actualization

D : Autonomy, mastery, and purpose

Answer: D

Question 3

In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

Options :

A : Building and maintaining a guiding coalition

B : Creating a sense of urgency around a single big opportunity

C : Accelerating movement towards the vision

D : Celebrating visible, significant short-term wins

Answer: D

Question 4

Which approach is recommended for helping people through the 'change curve'?

Options :

A : Actively involve line managers in listening and providing support

B : Recognize negative emotions as a sign that the change is being managed badly

C : Advise people not to discuss their problems with colleagues

D : Assume that everyone will eventually move on in time to deal with the change

Answer: A

Question 5

What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?

Options :

A : Engagement

B : Change Agent

C : Sponsor

D : Line Leader

Answer: A

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