Question 1

Which action is an appropriate change management response to people in the early stages of a change cure?

Options :

A : Interpret emotions as evidence of poor change management

B : Be clear about the losses that people will experience

C : Delay communication until all the details are known

D : Accept that everyone will eventually work their way through the curve

Answer: B

Question 2

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options :

A : Mindmapping

B : Stakeholder Radar

C : Personas

D : Empathay maps

Answer: A

Question 3

Which is a desired characteristic of a vision statement for a change?

Options :

A : It is veritable so its achievement can be confirmed

B : Explains the future organization structure in detail

C : Lists all the activities needed to achieve the changes

D : Sets out several promises that may be hard to measure

Answer: A

Question 4

According to Pink, which three factors are key motivators for “knowledge work”?

Options :

A : Dissatisfiers, rewards, and safety

B : Autonomy, safety, and self-esteem

C : Hygiene factors, autonomy, and self-actualization

D : Autonomy, mastery, and purpose

Answer: D

Question 5

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

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