Question 1

Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

Options :

A : Make clear to people what is considered acceptable use of social media

B : Encourage people to make unrestricted use of social media

C : Allow people to evolve local rules on how to use social media

D : Encourage individuals to link workplace social media wit external contacts

Answer: A

Question 2

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

Question 3

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options :

A : Mindmapping

B : Stakeholder Radar

C : Personas

D : Empathay maps

Answer: A

Question 4

According to the Bechard and Harris change formula’ which response will increase an individual’s dissatisfaction with the status quo?

Options :

A : Amend performance targets during the change

B : Communicate the danger of inaction

C : Clarify the steps users need to take

D : Focus on the benefits of the change

Answer: B

Question 5

Which action is an appropriate change management response to people in the early stages of a change cure?

Options :

A : Interpret emotions as evidence of poor change management

B : Be clear about the losses that people will experience

C : Delay communication until all the details are known

D : Accept that everyone will eventually work their way through the curve

Answer: B

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