Question 1

Which item should be included within the communication plan?

Options :

A : The expected benefits of implementing a change

B : The reasons behind change initiative and the priorities for implementation

C : Details on what preparations have the completed prior to a change

D : How the results of a communication activity will be monitored and evaluated

Answer: D

Question 2

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

Question 3

Which action is an appropriate change management response to people in the early stages of a change cure?

Options :

A : Interpret emotions as evidence of poor change management

B : Be clear about the losses that people will experience

C : Delay communication until all the details are known

D : Accept that everyone will eventually work their way through the curve

Answer: B

Question 4

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options :

A : Mindmapping

B : Stakeholder Radar

C : Personas

D : Empathay maps

Answer: A

Question 5

What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?

Options :

A : Engagement

B : Change Agent

C : Sponsor

D : Line Leader

Answer: A

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