Question 1

universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.How should a consultant configure this using a single work order?

Options :

A : Create a new work order line item for each site visit.

B : Create a new product consumed for each site visit.

C : Create a new child work order for each site visit.

D : Create a new service appointment for each site visit.

Answer: D

Question 2

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.What should the Consultant leverage to meet this requirement?

Options :

A : Maintenance Plan

B : Product Item

C : Entitlement Plan

D : Assets

Answer: B

Question 3

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for eachrequired component so it can be tracked and priced separately. However, a few of the components are only on thecompany's Preferred Price Book while the others are on the U.S. Price Book.Which solution should a Consultant recommend so the agent can meet this requirement?

Options :

A : Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

Question 4

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.Where should the technician record this information?

Options :

A : The Product Item Transactions Related List on the Product Item

B : The Work Order Line Item associated with the completed Work Order

C : The Products Consumed section on the Work Order

D : The Product Request Line Item associated with the Product

Answer: C

Question 5

which object can be used to share service appointments with service resource s in fieldservice lightning?

Options :

A : Service territory member

B : Service territory

C : Work order

D : User territory

Answer: A

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