Question 1

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

Options :

A : Update the Case Feed and tag the associated Service Representative.

B : Update the Work Order Line Item and its associated parent Asset.

C : Update the Service Appointment and its associated parent record.

D : Update the Work Order and its associated parent Account.

Answer: B

Question 2

technicians at Universal container use the field service lightning mobile app at acustomer site. After completing th3 work technician updates the service appointmentstatus to complete and save the records. Dispatcher see the appointment asdispatched on the console instead of seeing the complete status updateWhich two troubleshooting steps should a consultant take to resolve the issue?Choose 2 answers

Options :

A : Conform the technician mobile device is online

B : Investigate work order life cycle

C : Verify the dispatcher ran the service appointment data job

D : Review service appointment automation

Answer: A,D

Question 3

universal containers have a call center that responds to requests fromcustomers and schedules time for field service engineers (FSEs) to perform work onassets owned by the client. Call center agents are responsible for bookingappointmentsWhich permission set license should be assigned to the call center agents?

Options :

A : FSL dispatcher license

B : FSL agent license

C : FSL admin license

D : FSL resource license

Answer: B

Question 4

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Options :

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C

Question 5

Universal containers want technicians to view work progress through the workorder line-item card in the field service lightning mobile app.Which configuration steps should a consultant take to meet this requirement?

Options :

A : add the work order line items related list of the work order page layout and assign thelayout to the technician -s profile.

B : create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.

C : create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

D : create a report chart that summarizes work order line items and add a link to theservice appointment layout.

Answer: A

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