Question 1

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time. How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

Options :

A : Ensure the product items are available in inventory.

B : Include the required products in the work type.

C : Add the product fields to the work order layout.

D : Create a flow to add the products to the work order.

Answer: C

Question 2

Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

Options :

A : Products Required for Service Resources

B : Products Required for Service Appointments

C : Products Required for Work Order Line Items

D : Products Required for Work Orders

Answer: C,D

Question 3

Universal containers wants to identify which resources need more or fewerappointment.Which Gantt chart filter option should a consultant recommend to provide thisinformation?

Options :

A : Select date resolution on the hours tab.

B : Select hours absences and overtime on the utilization tab.

C : Select sort by average utilization on the resources tab.

D : Select travel time and breaks as skills on the skills tab.

Answer: C

Question 4

Northern Trail Outfitters wants to improve overall responsiveness to customers.Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options :

A : Enable Drip-feed to dispatch the next appointments.

B : Shuffle daily work manually via the Gantt.

C : Leverage Resource Schedule Optimization.

D : Configure the Auto Dispatch scheduled job.

Answer: B

Question 5

Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

Options :

A : Both the primary assets and related assets related lists on the assets object

B : Only the primary assets related list on the assets object

C : Both the primary assets and related assets related lists on the work order object

D : Only the primary assets related list on the work order object

Answer: B

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