Question 1

Universal container UC has 140 service resources who handle 2400 serviceappointment per dayHow should UC define the service territories to ensure the high quality of optimizationand dispatcher experience?

Options :

A : The service territories with fewer than 50 resource

B : One service territory with four polygons

C : Two service territories that split the service resource evenly

D : Five service territories with fewer than 500 service appointment per day

Answer: A

Question 2

Universal container provides multiple service types (i.e installation,maintenance, Break/fix). Each service requires a variety of skills and certification forresources to excel.Which two configurations should a consultant implement to meet the requirements?

Options :

A : Use work type with required skills

B : Assign the appropriate skill to resource

C : Select the relevant work type for each resource

D : Create a multiple work order line per service

Answer: A,B

Question 3

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

Options :

A : Create a product item and enter the serial numbers in the related list.

B : Create a product item with all the serial numbers in the notes section.

C : Create a product item for each door lock utilizing standard fields.

D : Create a product item and enter the Technicians’ lock quantity.

Answer: C

Question 4

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Options :

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C

Question 5

Universal containers want technicians to view work progress through the workorder line-item card in the field service lightning mobile app.Which configuration steps should a consultant take to meet this requirement?

Options :

A : add the work order line items related list of the work order page layout and assign thelayout to the technician -s profile.

B : create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.

C : create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

D : create a report chart that summarizes work order line items and add a link to theservice appointment layout.

Answer: A

Higher Test Marks with Free Online FS-Con-101 Exam Practice

Buying Options: