Question 1

In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

Options :

A : Google Traffic Data

B : Resource-s Home Base

C : Service Appointments

D : Resource-s Travel Speed

E : Service Appointment Dependencies

Answer: A,B,C

Question 2

one of the universal container customers allow maintenance only between 12:00noon to 1:00 pmOn which object should a consultant set operating Hours to meet this requirement?

Options :

A : Service territory number

B : Service territories

C : Service appointment

D : Account

Answer: D

Question 3

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Options :

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C

Question 4

Universal container UC has 140 service resources who handle 2400 serviceappointment per dayHow should UC define the service territories to ensure the high quality of optimizationand dispatcher experience?

Options :

A : The service territories with fewer than 50 resource

B : One service territory with four polygons

C : Two service territories that split the service resource evenly

D : Five service territories with fewer than 500 service appointment per day

Answer: A

Question 5

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for eachrequired component so it can be tracked and priced separately. However, a few of the components are only on thecompany's Preferred Price Book while the others are on the U.S. Price Book.Which solution should a Consultant recommend so the agent can meet this requirement?

Options :

A : Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

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