Question 1

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

Options :

A : Products to Accounts

B : Assets to Products

C : Work Orders to Assets

D : Work Orders to Products

Answer: D

Question 2

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for

internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

Options :

A :

Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,

Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C :

Create a custom Quick Action for Booking Appointments and Candidates that use the new

Scheduling Policy.

D :

Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource

Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

Question 3

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

Choose 2 answers

Options :

A : Leverage the Match Skills Scheduling Policy when scheduling appointments.

B : Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

C : Leverage the Match Skills Work Rule when scheduling appointments.

D : Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Answer: B,C

Question 4

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

Options :

A : Add the CSAT Visualforce page to the Work Order.

B : Install the Survey Snap-in for CSAT capture.

C : Install an AppExchange Package.

D : Enable the CSAT Quick Action for Work Orders.

Answer: C

Question 5

Universal containers technicians frequently need to request more parts from

another inventory location when stock runs low.

How can universal container technicians achieve this for each product requested?

Options :

A : Create a work order line item and a product request line item.

B : Create a product request and a product request line item.

C : Create a product consumed and a product request line item.

D : Create a shipment and a product request line item.

Answer: B

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