Question 1

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Options :

A : Work Types with an Estimated Duration.

B : Operating Hours for Customer Accounts.

C : Work Orders with Operating Hours.

D : Work Types with Service Level Agreement.

Answer: A

Question 2

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

Options :

A : Scheduled End

B : Arrival Window Start

C : Scheduled Start

D : Arrival Window End

Answer: B,D

Question 3

Universal container want technician using the field service lightning mobile app

to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

Options :

A : Adjust the scheduled end field on the service appointment

B : Change the status field on the service appointment

C : Update the in-jeopardy field on the service appointment

D : Post the service appointment chatter feed

Answer: D

Question 4

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

Options :

A : Customer Communities Plus

B : Chatter Files Connect

C : Chatter Customer Groups

D : Partner Communities

E : Customer Communities

Answer: A,D

Question 5

Universal containers technicians frequently need to request more parts from

another inventory location when stock runs low.

How can universal container technicians achieve this for each product requested?

Options :

A : Create a work order line item and a product request line item.

B : Create a product request and a product request line item.

C : Create a product consumed and a product request line item.

D : Create a shipment and a product request line item.

Answer: B

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