Question 1

universal container provides maintenance and emergency services to its

customers. Sending technician emergency call during the day causes long travel time

and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician

productivity?

Options :

A : Resource schedule optimization

B : Reschedule appointment

C : Fix overlaps

D : Fall in schedule

Answer: A

Question 2

A dispatcher of a local power outage. All appointments in the affected area must

be rescheduled to a different day

How should the dispatcher update the service appointment?

Options :

A :

Create the report to identify the service appointment in the area of notified service

resources.

B : Configure a new scheduling policy to change service appointment

C :

Push reschedule notifications to service service resource using the field service

lightning mobile app

D : Create a map polygon of affected area to select service appointment for rescheduling

Answer: D

Question 3

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.

How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

Options :

A : Assign the Technician to a new Service Territory.

B : Remove the Technician as a Preferred Resource.

C : Create an Excluded Resource for the Account.

D : Create a new Work Order Validation Rule.

Answer: C

Question 4

universal container wants its technician to follow a standard operating

procedure (S O P) while performing maintenance on an individual asset. Each

operation should be captured independently to allow technician to enter note and

update status they progress with the work preventative maintenance should be with a

single visit

Which data model should the consultant recommend to the universal container?

Options :

A :

Work order to represent the preventative maintenance on the asset - work order line

item to represent the different operations - service appointment to represent the visit

B :

Service appointment to represent ante the preservative maintenance on the asset -

work order line item to represent the different operations - work order to represent the

visit

C :

Work order to represent the preventative maintenance on the asset - service

appointment to represent the different operations - work order line item to represent

the visit

D :

Work order line item represent the preventative Maintenance on the asset - work

order represent the different operations- service appointment to represent visit

Answer: A

Question 5

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation?

Options :

A : The Preferred Resource service objective is ignored for active Crew Members.

B : Capacity-based scheduling is supported for Service Crews.

C : A service resource can only be 2 member of 2 single Crew

D : Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Answer: B

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