Question 1

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

Options :

A : Create a work order for each installed product and a work order dependency to assign to the same resource.

B : Create a work order hierarchy with each installed product as a child work order.

C : Create a work order with a work order line item for each installed product.

D : Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Question 2

Universal containers wants to dispatch emergency work identified throughout the

day that needs to completed before lower-priority work.

What should the consultant recommend to meet this requirement?

Options :

A : Create a custom Gantt action to call an apex class to reschedule appointments.

B : Write a batch apex class to unscheduled low priority work orders.

C : Define a global optimization job to run hourly.

D : Apply the reshuffle action within the Gantt.

Answer: D

Question 3

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

Options :

A : Work Types, Skill Routing, Skill Requirements, Operating Hours

B : Case process, Work Types, Entitlements, and Milestones

C : Skill Requirements, Work Types, Case Process, Milestones

D : Work Types, Skill Requirements, Entitlements, and Milestones

Answer: A

Question 4

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options :

A : Enable Drip-feed to dispatch the next appointments.

B : Shuffle daily work manually via the Gantt.

C : Leverage Resource Schedule Optimization.

D : Configure the Auto Dispatch scheduled job.

Answer: B

Question 5

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Options :

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C

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