Question 1

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C

Question 2

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time

employees.

How can geolocation tracking for contractors be disabled?

Options :

A : Set the Geolocation Update Frequency field to zero for contractors.

B : Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

C : Uncheck the Geocoding field on the Contractor-s profile.

D : A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

Answer: D

Question 3

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

Options :

A : Reduced Work Orders per Shift.

B : Reduced Overtime per Work Order.

C : Reduced Travel Time per Work Order.

D : Reduced Absences per Employee.

Answer: B,C

Question 4

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Options :

A : Soft Boundaries

B : Customer First

C : High Intensity

D : Emergency Policy

Answer: A,B

Question 5

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time. How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

Options :

A : Ensure the product items are available in inventory.

B : Include the required products in the work type.

C : Add the product fields to the work order layout.

D : Create a flow to add the products to the work order.

Answer: C

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