Question 1

Universal container UC has 140 service resources who handle 2400 service

appointment per day

How should UC define the service territories to ensure the high quality of optimization

and dispatcher experience?

Options :

A : The service territories with fewer than 50 resource

B : One service territory with four polygons

C : Two service territories that split the service resource evenly

D : Five service territories with fewer than 500 service appointment per day

Answer: A

Question 2

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance

is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot

Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement?

Choose 2 answers

Options :

A : Ensure that Status Transitions are configured to prevent the up3Ste from 'Cannot Complete' to

B : Define 'Cannot Complete' as a Pinned Status for Scneduling and Optimization Services

C : Define 'Cannot Complete' as a Pinned Starus for Auto-Dispatch Services

D : Ensure that Status Transitions are configured to allow the status update from 'Cannot Complete' to 'Scheduled.'

Answer: A,B

Question 3

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

Options :

A : Maintenance Plan

B : Product Item

C : Entitlement Plan

D : Assets

Answer: B

Question 4

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

Options :

A : Utilize Schedules Jobs from the Field Service Admin app.

B : Enable Notifications in Field Service Settings.

C : Utilize Triggers to send emails to relevant users.

D : Enable Push Notifications in the Service Console app.

Answer: B

Question 5

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Options :

A : Soft Boundaries

B : Customer First

C : High Intensity

D : Emergency Policy

Answer: A,B

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