Question 1

Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Options :

A : Internet Explorer

B : Firefox

C : Chrome

D : Safari

E : Opera

Answer: C,D

Question 2

Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when theyhave meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Options :

A : Genesys Cloud CX Workforce Management

B : Genesys Cloud CX API

C : Genesys Cloud CX Architect

D : Genesys Cloud CX Reporting and Analytics

Answer: A

Question 3

What level of permissions does a user require to view the organization settings?

Options :

A : Admin

B : Agent

C : Supervisor

D : All of the above

Answer: D

Question 4

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Options :

A : Workspaces

B : People

C : Queues

D : Groups

Answer: A

Question 5

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

Options :

A : With multiple active calls, click and drag an unselected call onto the previously selected call details

B : Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference

C : Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

D : Have all attendees call you. When all calls are active, click the Start Conference button.

Answer: A,D

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