Question 1

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Options :

A : True

B : False

Answer: A

Question 2

Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Options :

A : Internet Explorer

B : Firefox

C : Chrome

D : Safari

E : Opera

Answer: C,D

Question 3

What type of trunk would you configure to connect to AudioCodes phones?

Options :

A : WebRTC phone trunk

B : Phone trunk

C : External trunk

D : Network interface trunk

Answer: B

Question 4

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Options :

A : Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

B : Creating a number-plan to identify premium-rate numbers

C : Manually training users to prevent calling premium-rate numbers

D : Configuring trunks to identify premium-rate numbers.

Answer: D

Question 5

Which of the following is NOT a feature of Genesys Cloud CX contact center?

Options :

A : Human Capital Management

B : Workforce Management

C : Quality Management

D : Automatic Call Distribution

Answer: A

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