Question 1

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud CX to provide this functionality?

Options :

A : Account Codes

B : Wrap-up Codes

C : Resolution Codes

D : Status

Answer: B

Question 2

While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

Options :

A : 7

B : 10

C : 30

D : 32

Answer: A

Question 3

The typing notifications can be sent to the chat window using a POST with the _______________.

Options :

A : Member ID

B : Conversation ID + Session ID

C : Conversation ID + Member ID

D : Conversation ID + Member ID +Session ID

Answer: C

Question 4

Which of the following endpoints are in the list of conversation endpoints? (Choose four.)

Options :

A : GET /api/v2/conversations/callbacks

B : GET /api/v2/conversations/calls

C : GET /api/v2/conversations/participants

D : GET /api/v2/conversations/chats

E : GET /api/v2/conversations/messages

F : GET /api/V2/conversations/attributes

Answer: A,B,D,E

Question 5

From the _______________ page, you can monitor the number of API requests in the built-in dashboard.

Options :

A : Performance > My Performance

B : Performance > Dashboards

C : Performance > API Usage

D : Performance > Bot Performance

Answer: B

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