Question 1

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud CX to provide this functionality?

Options :

A : Account Codes

B : Wrap-up Codes

C : Resolution Codes

D : Status

Answer: B

Question 2

Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?1. Placing your edges into the Genesys Cloud CX hybrid media edge group.2. Pairing your new BYOC premises edges to Genesys Cloud CX.3. Configuring edge interfaces to use site interconnects.4. Enabling and configuring site links5. Making your organization hybrid media capable

Options :

A : 5,2,1,3,4

B : 2,1,3,4,5

C : 1,3,2,5,4

D : 4,1,2,5,3

Answer: A

Question 3

Error 400 by Notification service means the channel has been idle for 24 hours.

Options :

A : True

B : False

Answer: A

Question 4

While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

Options :

A : 7

B : 10

C : 30

D : 32

Answer: A

Question 5

The typing notifications can be sent to the chat window using a POST with the _______________.

Options :

A : Member ID

B : Conversation ID + Session ID

C : Conversation ID + Member ID

D : Conversation ID + Member ID +Session ID

Answer: C

Higher Test Marks with Free Online GCX-GCD Exam Practice

Buying Options: