Higher Test Marks with Free Online ISO-9001-Lead-Auditor Exam Practice

Which of the following is a record related to the audit program that should be managed and maintained?

'XYZ' has already sent to you a list with all documented procedures and work instructions related to

the services provided to 'ABC' (a quality manual is not included in the list).

To complete the audit planning which additional information would you ask to XYZ to submit? Select

four

Noitol is an organisation specialising in the design and production of e-learning training materials for the

insurance market. During an ISO 9001 audit

of the development department, the auditor asks the Head of Development about the process used for

validation of the final course design. She states that they usually ask customers to validate the product with

volunteers. She says that the feedback received often leads to key improvements. The auditor samples the design records for a recently completed course for the 247 Insurance organisation.

Design verification was carried out but there was no validation report. The Head of Development advises that

this customer required the product on an urgent basis, so the validation stage

was omitted. When asked, the Head estimates that this occurs about 50% of the time. She confirms that they

always ask for feedback and often make changes. There is no record of feedback in the design file for the

course.

The auditor raises a nonconformity against ISO 9001. Which one of the following options is the basis for the

nonconformity?

A small cleaning services organisation is about to start work on a hospital cleaning contract for the local

Health Trust. You,

as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. The

contract

requires that a cleaning plan is produced.

You: "How was the cleaning plan for the contract developed?"

Service Manager: "We have a basic template that covers the materials, labour requirements and cleaning

methods to be

employed. Some of that is specified by the customer."

You: "How does the plan deal with locations like the intensive care wards and the operating theatres, which

are included

in the contract?"

Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areas

if the

hospital requests it."You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?"

Service Manager: "No. We depend on the hospital to look after that side of things in the contract."

You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.

You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the

cleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical was

substituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to

"obtain a concession from the Health Trust for use of the new chemical."

Which one of the following options is the reason why you did not accept this action taken?

A small deaning services organisation is about to start work on a hospital dleaning contract for the local Health Trust. You, as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. The contract requires that a cleaning plan is produced. You: "How was the cleaning plan for the contract developed?" Service Manager: "We have a basic template that covers the materials, labour requirements and cleaning methods to be employed. Some of that is specified by the customer." You: "How does the plan deal with locations like the intensive care wards and the operating theatres, which are included in the contract?" Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areas if the hospital requests it." You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?" Service Manager: "No. We depend on the hospital to look after that side of things in the contract." You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001. You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the cleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical was substituted to that specified in the contract. At the follow- up audit, the corrective action proposed was to "obtain a concession from the Health Trust for use of t