Question 1

6. Which methodology or framework can be used to build a service value stream?

Options :

A : Scrum

B : DevOps

C : Lean

D : Agile

Answer: C

Question 2

Which ITIL practice focuses on the control and management of information technology assets within an organization?

Options :

A : Capacity and performance management

B : Event management

C : IT asset management

D : Service configuration management

Answer: C

Question 3

Which ITIL practice focuses on the effective and efficient handling of all changes in an organization's infrastructure, service and production environments?

Options :

A : Release management

B : Service configuration management

C : IT asset management

D : Change enablement

Answer: D

Question 4

How does the ITIL practice of Incident Management contribute to the creation, delivery, and support across the SVS and value streams?

Options :

A : By managing user feedback and satisfaction surveys

B : By ensuring the continuous improvement of service quality

C : By identifying and resolving underlying problems

D : By managing the lifecycle of all incidents to resolution

Answer: D

Question 5

How does the ITIL practice of Service Desk contribute to the creation, delivery, and support of services within the SVS?

Options :

A : By providing a single point of contact between users and IT service providers

B : By restoring normal service operation as quickly as possible

C : By managing problems that are identified and documented

D : By implementing standard methods for efficient handling of changes

Answer: A

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