Question 1

How does the ITIL practice of Change Enablement contribute to creation, delivery, and support across the SVS and value streams?

Options :

A : By analyzing the impact and benefits of proposed changes

B : By ensuring all changes are authorized and implemented in accordance with the organization-s policies

C : By documenting all changes for audit and compliance purposes

D : By proactively addressing potential risks associated with changes

Answer: B

Question 2

Which ITIL practice focuses on the effective and efficient handling of all changes in an organization's infrastructure, service and production environments?

Options :

A : Release management

B : Service configuration management

C : IT asset management

D : Change enablement

Answer: D

Question 3

4. What is the importance of mapping out a service value stream?

Options :

A : It helps to identify inefficiencies and waste

B : It only applies to certain industries

C : It only helps the IT department

D : It is not important

Answer: A

Question 4

Which ITIL practice focuses on the control and management of information technology assets within an organization?

Options :

A : Capacity and performance management

B : Event management

C : IT asset management

D : Service configuration management

Answer: C

Question 5

4. What does a service value stream map show?

Options :

A : The flow of services

B : Customer testimonials

C : IT infrastructure layout

D : Inventory management

Answer: A

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