Question 1

Business cases vary in content and structure. Organizations may require the same content in all of their business cases, or they may have different requirements depending on the proposed investment.

What can be an impact for a simple business case structure?

Options :

A : Presents and summarizes the business case. It describes the proposal and the business objectives it addresses

B : Describes the risks associated with the business case, whether or not action is taken. It describes the options for progressing, and mitigation plans to address risks of failure.

C : Describes the expected outcomes of the business case, quantitative or qualitative

D : Describes and clarifies recommended actions based on all the information in the business case

Answer: C

Question 2

An organization aims to enhance its 'change enablement' practice.

Which improvement initiative BEST aligns with the guiding principle 'optimize and automate'?

Options :

A : Implement a review process for every change involving customer representatives

B : Augment the frequency of change assessment meetings

C : Establish metrics to track the success rate of changes in delivering expected value

D : Expand the library of available standard changes for use

Answer: D

Question 3

When planning an improvement or other initiative, understanding the current state is critical. This enables the

organization to the following actions, EXCEPT:

Options :

A : Designing user-friendly interfaces

B : Compare the current state with the desired future state

C : Identify gaps between the two states

D : Develop a logical plan to close those gaps

Answer: A

Question 4

When organizations implement controls, they aim to ensure that each control produces the desired result without creating unintended, undesirable consequences.

Which options below are FALSE about effective controls?

1 - Measurement and reporting are common controls

2 - The organization can't define, depending on the consequences, what degree of variation or non-compliance, if any, is acceptable for each control.

3 - Measurements should be limited to those that can be actively used to make informed decisions

4 - When designing organizational measures, it is important to account for external factors, particularly legal factors, which are often enforced by regulatory authorities and should be considered mandatory.

5 - Controls can never fail or be circumvented

Options :

A : 1 and 2

B : 1 and 5

C : 2 and 3

D : 2 and 5

Answer: D

Question 5

To streamline the value stream for modifying critical services and minimize rework caused by unclear requirements, which improvement strategy should be prioritized?

Options :

A : Promote cross-functional collaboration to enhance information accessibility

B : Evaluate the necessity of control points and automate them when feasible

C : Develop efficient communication channels for partner onboarding

D : Empower individuals with the ability to expedite task approvals at control points

Answer: A

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