Question 1

How does a service consumer contribute to the reduction of disk?

Options :

A : By paying for the service

B : By managing server hardware

C : By communicating constraints

D : By managing staff availability

Answer: C

Question 2

Which of the four dimensions’ focuses on roles responsibilities and systems of authority?

Options :

A : Organizations and people

B : Information and technology

C : Partners and suppliers

D : Value streams and processes

Answer: A

Question 3

What should all 'continual improvement' decisions be based on?

Options :

A : Accurate and carefully analysed data

B : Details of how services are measured

C : A recent maturity assessment

D : An up-to-date balanced scorecard

Answer: A

Question 4

Which describes a CORRECT approach to change authorization?

Options :

A : Changes included in the change schedule are pre-authorized and do not need additional authorization

B : formal changes should be assessed and authorized before they are deployed

C : Emergency changes should be authorized by as many people as possible to reduce risk

D : formal changes are typically implemented as service requests and authorized by the service desk

Answer: B

Question 5

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Options :

A : Monitoring and event management

B : Service level management

C : Change enablement

D : Service desk

Answer: B

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