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Assess the CertsIQ’s updated ITIL-4-Specialist-Drive-Stakeholder-Value exam questions for free online practice of your ITIL 4 Specialist Drive Stakeholder Value test. Our ITIL DSV ITIL 4 Specialist Drive Stakeholder Value dumps questions will enhance your chances of passing the Peoplecert ITIL certification exam with higher marks.

Question 1

An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. What is this an example of?

Options :

A : Partnership

B : Basic Relationship

C : Cooperative Relationship

D : Co-creation Relationship

Answer: D

Question 2

Which assertion regarding service requests is ACCURATE?

Options :

A : Service requests are lodged through established and mutually agreed-upon communication channels.

B : Regulations governing service requests are developed individually for each instance.

C : Users stipulate the designated time frame for service request completion.

D : Service requests are consistently addressed by the service desk team.

Answer: A

Question 3

Practices are sets of organizational resources designed for performing work or accomplishing an objective. The ITIL SVS includes 14 general management practices, 17 service management practices, and three technical management practices.

Which below is NOT a ITIL SVS practice?

Options :

A : Architecture management

B : Supplier management

C : Operation Management

D : Deployment management

Answer: C

Question 4

Continuous deployment is another aspect of the Agile philosophy. There are several methods used for continuous deployment.

What is NOT included in the range of those methods?

Options :

A : Feature flags

B : Scrum

C : Dark launch

D : Canary and A/B release

Answer: B

Question 5

Every customer journey involves several touchpoints and service interactions between the service provider, service consumer, and other stakeholders.

Service interactions include:

Options :

A : Transfer of goods, provision of access to resources, joint service actions

B : Touchpoints, designing end-to-end, responsible services

C : Defined stakeholder experience aspiration

D : Exploring the functional, social, and emotional dimensions

Answer: A