Question 1

Which option is INCORRECT about Value Stream?

Options :

A : The value stream consists of steps in which resources are combined resulting in products designed to enable value creation, not only for the service consumer but also for other stakeholders.

B : Activities performed by the resources are guided by various methods adopted by the organization (descriptions of value streams and processes/procedures/work instructions in the practices, descriptions of the activities in the service value chain, and the guiding principles).

C : A value stream is a series of products that a person undertakes to create processes and services and deliver them to companies. They are sets of activities that are performed according to guidelines (principles, approaches, techniques, etc.) and within constraints (regulations, policies, budgets, etc.).

D : Value streams can be considered to be where things actually happen: where the ITIL practices are used and value is co-created.

Answer: C

Question 2

In a digitally-enabled organization adopting chaos engineering, which activity would NOT be a contribution of the 'service continuity management' practice?

Options :

A : Introducing controls for failsafe systems.

B : Considering risks and designing countermeasures.

C : Conducting exercises to test plans.

D : Continually monitoring plans and countermeasures.

Answer: A

Question 3

"A work environment where trust, respect, curiosity, enquiry, playfulness, and intensity all co-exist to support learning and discovery."

That is the BEST definition of:

Options :

A : Collaboration

B : Cultural fit

C : Lean culture

D : Agile mindset

Answer: C

Question 4

Site reliability engineering (SRE) is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems with the goal of creating ultra-scalable and highly reliable software systems.

What is INCORRECT about SRE?

Options :

A : SRE applies an IT operations mindset to software development, and helps to align deployment and processes

B : Site reliability engineering (SRE) is particularly relevant to HVIT due highly digitally enabled organizations demand highly resilient operations,

C : SRE teams split their time between executing IT operations, coaching IT operations teams, and developing software that increases the resilience and performance of IT systems

D : SRE is based on experience that suggests that systems are complex and will therefore fail

Answer: A

Question 5

"Technology that digitizes something or processes digital data. Digital technology refers to information technology (IT) and the parts of operational technology (OT) that have been digitized."

That phrase is the BEST definition of:

Options :

A : Digitization

B : Digital transformation

C : Digital technology

D : Digital HVIT

Answer: C

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