Question 1

Site reliability engineering (SRE) is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems with the goal of creating ultra-scalable and highly reliable software systems.

What is INCORRECT about SRE?

Options :

A : SRE applies an IT operations mindset to software development, and helps to align deployment and processes

B : Site reliability engineering (SRE) is particularly relevant to HVIT due highly digitally enabled organizations demand highly resilient operations,

C : SRE teams split their time between executing IT operations, coaching IT operations teams, and developing software that increases the resilience and performance of IT systems

D : SRE is based on experience that suggests that systems are complex and will therefore fail

Answer: A

Question 2

A product is digital when digital technology plays a significant role in its goods, resources, or associated service interactions.

What is TRUE about digital products and services?

Options :

A : Service interaction is what takes place when a stakeholder makes actual use of a internal service offering, which is based on the stakeholder services and other resources

B : A service interaction between a consumer and a provider is a combination of infinite possible kinds of interactions

C : In order to co-create value, providers and consumers engage in a service interaction

D : Products are based on one or more services, and may offer digital and analogue organization-s experiences

Answer: C

Question 3

Which is the MAIN reason for service providers to encourage feedback on service provision?

Options :

A : To provide sources of continual improvement of services and practices

B : To allow the service consumer to identify potential super-users

C : To establish which user communities are providing most value

D : To allow service consumers to compare service providers

Answer: A

Question 4

There are many approaches that can be taken to reach and maintain HVIT. Four characteristics are dominant in common HVIT approaches. These are:

● Lean

● Agile

● resilient

● continuous.

What are benefits related to "Lean" characteristic?

Options :

A : Adds close and iterative collaboration with users. Approaches with Agile characteristics are important for HVIT environments because digital products and services have to be developed in response to changeable market demands.

B : Maintains workable availability and performance. The systems that support HVIT environments are complex and therefore error-prone. Approaches with resilient characteristics minimize the effect of incidents by degrading systems gradually and restoring service quickly.

C : Helps to improve throughput and reduce waste. HVIT environments benefit from approaches with Lean characteristics due to the pressure on time to market and time to customer.

D : Ensures fast and reliable deployment. Approaches with continuous characteristics extend the Lean focus on throughput by standardizing and automating processes for integrating, building, testing, and shipping code, enabling digital products and services to be available when required.

Answer: C

Question 5

A good safety culture can be promoted by the commitment of senior management to safety, realistic practices for handling hazards, continual organizational learning, and care and concern for hazards shared across the workforce.

What is understood as "hazard" in this context?

Options :

A : Those repetitive and mundane tasks that can be automated, allowing resources to be deployed on higher-value activities elsewhere

B : The types of process where improvements can yield the most benefit, with high volume, error prone, and sensitive to faults

C : Errors or failures that are of relatively low impact or can be managed quickly

D : A wider sense than just physical dangers; it includes environmental factors, technology failures, human errors, and process flows

Answer: D

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