Question 1

The valuable investments objective involves identifying and justifying digital investments that would contribute significantly to business strategy.

"... organizations often need to contend with having a fixed capacity but a varying demand for services. This imbalance creates queues or backlogs..."

Which technique for valuable investments that statement BEST refers to?

Options :

A : Prioritization techniques

B : Cost of delay

C : Buy/hold/sell

D : ROI

Answer: A

Question 2

A good safety culture can be promoted by the commitment of senior management to safety, realistic practices for handling hazards, continual organizational learning, and care and concern for hazards shared across the workforce.

What is understood as "hazard" in this context?

Options :

A : Those repetitive and mundane tasks that can be automated, allowing resources to be deployed on higher-value activities elsewhere

B : The types of process where improvements can yield the most benefit, with high volume, error prone, and sensitive to faults

C : Errors or failures that are of relatively low impact or can be managed quickly

D : A wider sense than just physical dangers; it includes environmental factors, technology failures, human errors, and process flows

Answer: D

Question 3

Regarding the Key characteristics of high-velocity IT, what is a FALSE statement?

Options :

A : When used together, these characteristics lead to the co-creation of value, extending the focus of an approach to effective service consumption.

B : Value is only realized when the user actually uses the digital products and services.

C : An approach that uses all four key characteristics of HVIT does not help the service provider to understand that the service consumer achieves the desired outcomes.

D : These characteristics are technical in nature, focusing more on the tangible parts of information systems (the product), but many of the principles can also be applied to IT services.

Answer: C

Question 4

There are five key behaviour patterns that reflect organizational needs and the aspirations of practitioners to work in a rewarding environment. These behaviour patterns are intended to appeal to humans’ desire to contribute to something worthwhile, to learn and improve, and to be recognized for their intent and effort.

1 - accept ambiguity and uncertainty

2 - trust and be trusted

3 - think holistically

4 - get entire feedback

5 - continually raise the bar

6 - help get customers’ jobs done

7 - commit to continual learning.

What are NOT some of those behaviours?

Options :

A : 1 and 2

B : 3 and 4

C : 1 and 7

D : 6 ad 7

Answer: B

Question 5

The valuable investments objective involves identifying and justifying digital investments that would contribute significantly to business strategy.

"... can be applied to decision-making at various levels, such as in large investments at a product or service level within a product or service portfolio, smaller investments at a feature level within products or services, or operational tasks."

Which technique for valuable investments that statement BEST refers to?

Options :

A : Prioritization techniques

B : Cost of delay

C : Buy/hold/sell

D : ROI

Answer: B

Higher Test Marks with Free Online ITIL-4-Specialist-High-Velocity-IT Exam Practice

Buying Options: