Question 1

Managing Events and Relationships is a key application of Operations Management in which sector?

Options :

A : retail

B : agriculture

C : manufacturing

D :

finance

Answer: A

Question 2

The DMAIC Methodology includes five phases, what are these?

Options :

A : define, measure, analyse, improve, control

B : design, manufacture, analyse, implement, control

C : design, measure, apply, improve, consult

D : define, manufacture, apply, increase, conclude

Answer: A

Question 3

What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

Options :

A : customer satisfaction

B : reducing costs

C : zero defects

D : increasing market share

Answer: A

Question 4

George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for. Which of the following would be one of these responsibilities? Select TWO

Options :

A : increase profit

B : keep customers happy

C : create competitive advantage

D : manage a team

Answer: B,C

Question 5

Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

Options :

A : cost

B : quality

C : customer satisfaction

D : operations agility

Answer: A,B

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