Question 1

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made. How can this be built into Salesforce?

Options :

A : Download an app from the AppExchange to connect Salesforce and the external system.

B : Create customer web service with Order Object

C : Create an schedule process to call the external system.

D : Create with the external system to create Transaction Journals.

Answer: C

Question 2

The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty

program with minimal development time. However, its current Loyalty engine

requires several complex system integrations with its marketing and customer

service platforms. A Technical Consultant is brought in to assess the company's

business requirements and recommend a feasible solution to deliver the desired

Loyalty program for its customers.

Which two seamless integrations within the Salesforce ecosystem, does

Salesforce Loyalty Management offer that can be easily enabled by the Technical

Consultant to meet the customer's business requirement?

Options :

A : Salesforce Service Cloud

B : Third-party Customer Data Platform (CDP)

C : Supplier and Partner Ecosystem

D : Salesforce Marketing Cloud

Answer: A,D

Question 3

What is the correct implementation approach for an Administrator to target a promotion only for specific products?

Options :

A : Create a custom list on the promotion

B : Map products to promotion through an out-of-the-box Related List

C : Create product attributes in Promotion Setup

D : Add promotion to the lookup field on the product

Answer: B

Question 4

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

Options :

A : The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

B : Use the out-of-the-box ‘Reset Qualifying Points” data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.

C : Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

D : Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

Answer: B

Question 5

A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App. Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

Options :

A :

Loyalty Tier Group

B :

Change Reason Type

C :

Loyalty Tier

D :

Reason for Change

Answer: B,D

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