Question 1

Your company is expanding nationally.

You need to configure tax codes for a new territory, so the company can start to operate in the new territory.

You realize that you can identify which field service record types the tax code will be applied to.

Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

Options :

A : Agreements

B : Services

C : Purchase Orders

D : Products

E : Work Orders

Answer: A,B,D

Question 2

You are configuring settings related to booking status.

You have the following booking status:

1. Arrived On Site, associated with the Field Service status In Progress

2. Repair, associated with the Field Service status In Progress

3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app.

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options :

A : A timestamp is created for Arrived On Site.

It is then overwritten by a new time stamp when the booking status is updated to Repair, as the associated status is still in progress.

This is followed by a new timestamp when the booking status is updated to Completed.

B : By default, a timestamp is created only when a booking status change results in a Field Service status change.

C : A timestamp is created when the booking status is updated to Arrived On Site.

No timestamp is created for Repair, as the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed.

D : By default, a timestamp is created with every booking status change.

Answer: B,C

Question 3

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

Options :

A : Ensure Microsoft Teams is installed on their mobile device.

B : Ensure the Remote Assist app is installed on their mobile device.

C : Ensure their mobile app and Remote Assist passwords are the same.

D : Ensure they are set up as a Bookable Resource.

Answer: D

Question 4

You are a Dynamics 365 for Field Service Administrator.

You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data to be entered in the attribute.

What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.

Options :

A : Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.

B : Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.

C : Create an Option Set with all possible options for the attribute.

D : Create an OnChange rule to highlight a field when it does not contain correct field data.

E : Create an OnSave rule to check any field-s data, but without highlighting the field when the condition is not met.

Answer: A,C

Question 5

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create a quick view form on the work order.

2. Add the Parent Asset and Master Asset to the new quick view form.

3. Publish the customizations.

Does this meet the goal?

Options :

A : Yes

B : No

Answer: B

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