Question 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are working with your customer to define their schedule board.

Your customer needs you to add or create additional views for their scheduling team.

Solution: Create a new view in the Resource Requirements Views. Edit the Scheduler Settings, and add the new view.

Does this meet the goal?

Options :

A : Yes

B : No

Answer: B

Question 2

You are managing your organization's assets.

You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.

How should you structure the system to manage this request?

Options :

A : Ensure each asset is properly geo-coded.

B : Attach a functional location to each asset.

C : Create a detailed service account tree.

D : Attach a detailed map of the asset’s location to the work order.

Answer: B

Question 3

Your company is expanding nationally.

You need to configure tax codes for a new territory, so the company can start to operate in the new territory.

You realize that you can identify which field service record types the tax code will be applied to.

Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

Options :

A : Agreements

B : Services

C : Purchase Orders

D : Products

E : Work Orders

Answer: A,B,D

Question 4

During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.

You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.

What is a possible way to troubleshoot the issue?

Options :

A : Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.

B : Update the mobile offline profile to include the users that require access.

C : Select the menu icon on the top left, and toggle Show non-production apps to Yes.

D : Update the mobile offline profile to include the correct Field Service security roles.

Answer: C

Question 5

You work for an equipment rental company which rents tower cranes to construction companies.

A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.

You need to maintain the service history of all the sub components and track each equipment by client location.

What should you do?

Options :

A : Configure the customer assets hierarchically, and maintain service history at the service account level.

B : Configure the customer assets hierarchically, and maintain service history at the sub-component level

C : Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.

D : Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

Answer: A

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