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Question 1

You are a sales representative for a company.

Which Dynamics 365 Sales can you use to manage the sales pipeline?

Section: Describe Dynamics 365 Sales

Options :

A : Turning leads into opportunities

B : Tracking the asset history of a customer

C : Resolving an open case of a customer

D : Tracking service level agreements

Answer: A

Question 2

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.

The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.

You need to recommend an app for the company.

Which app should you recommend?

Options :

A : Dynamics 365 Sales Insights

B : Microsoft Excel

C : Microsoft Outlook

D : Microsoft Teams

Answer: A

Question 3

A company uses Dynamics 365 Field Service.

A technician needs to create a checklist to determine the work that needs to be performed for a work order.

You need to create the checklist.

Which tool should you use?

Options :

A : Customer Voice

B : Forms

C : Service task type

D : Inspections

Answer: D

Question 4

A company uses leads and opportunities to track potential sales.

Salespeople have a difficult time determining prioritizing opportunities.

You need to ensure opportunities are categorized to ensure sales efficiency.

Which feature should you implement?

Options :

A : Sales forecast

B : Price calculation

C : Predictive opportunity scoring

D : Kanban view

Answer: C

Question 5

A company has a large number of technicians that work in the field.

You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.

What should you implement?

Options :

A : Schedule board

B : Unified routing for table records

C : Universal Resource Scheduling

D : Resource scheduling optimization

Answer: D