Question 1

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365

Field Service.

You need to proactively monitor customer’s equipment to identify problems and maintenance needs.

Which two Connected Field Service options can you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Field Service

Options :

A : Dynamics 365 Remote Assist integration

B : Dynamics 365 mobile app

C : Azure IoT Central

D : Azure IoT Hub

Answer: C,D

Question 2

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.

You need to identify actions that affect lead scores.

Which two actions should you identify? Each correct answer is a complete solution.

NOTE: Each correct selection is worth one point.

Options :

A : webpage visits

B : phone calls

C : form submissions

D : event payments

Answer: A,C

Question 3

A company wants to be able to give quotes to customers from their parts list.

You need to recommend a solution for the company.

What should you recommend?

Section: Describe Dynamics 365 Sales

Options :

A : Dynamics 356 Customer Insights

B : Dynamics 365 Sales

C :

Dynamics 365 Marketing

D :

Dynamics 365 Human Resources

Answer: B

Question 4

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the

solution.

NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Sales

Options :

A :

Dynamics 365 Customer Insights

B :

Dynamics 365 Sales Enterprise

C :

Dynamics 365 Sales Insights

D : LinkedIn Sales Navigator

Answer: B,D

Question 5

A company uses Dynamics 365 Field Service.

A technician needs to create a checklist to determine the work that needs to be performed for a work order.

You need to create the checklist.

Which tool should you use?

Options :

A : Customer Voice

B : Forms

C : Service task type

D : Inspections

Answer: D

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