Question 1

The following statements have been made about the process view of an organisation

a) Used by employees to describe where they work in an organisation

b) Defines the internally recognisable formal structure of an organisation

c) Incorporates actors from a number of different organisational teams

d) Emphasises the need for cooperation between actors from different parts of an organisation

Which of these statements is/are TRUE?

Options :

A : c and d

B : a, b and c

C : a and b

D : d only

Answer: B

Question 2

Analysis has revealed that what the business wants in the future is radically different from how it currently

operates

How SHOULD the business analyst proceed from this point?

Options :

A : Develop an 'as is' model and define its problems before considering the 'to be' model

B : Identify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model

C : Do not develop a detailed 'as is' model, focus on developing a 'to be' model

D : Identify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model

Answer: A

Question 3

LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring

that the back’s cash machine has sufficient money.

The money for the cash machine has to be from the back’s cash processing center, which supplies new and

good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality

banknotes often cause the cash machine to jam.

LIoyd has the check the machine’s cash levels and place an order for new notes by 3pm for delivery the

following working day.

Which is the BEST performance measure for the task Maintain cash machine level’s?

Options :

A : No orders to the cash processing center should be for cash to be used by the back tills

B : 100% of cash orders must be delivery by 3pm the same day.

C : 100% of cash machine notes must be new notes.

D : No cash machine outages are experienced due to insufficient cash or poor quality notes.

Answer: A

Question 4

No Exit Suppliers has decided to implement a Commercial Off the Shelf (COTS) inventory management

solution to improve its stock (Inventory) control Before the solution is implemented, all current stock levels

and stock locations will be migrated into a related database to ensure that the solution starts with accurate

information. Once the system is implemented, all stock movements will be tracked via barcode

scanningtechnology.

To ensure that the proposed solution is acceptable, which exceptional condition MUST be proved?

Options :

A : Stock levels cannot fall below the minimum stock reorder level.

B : Inaccuracies in the migrated stock level can be corrected.

C : Stock level is reduced when orders are dispatched.

D : Changes in stock level can be monitored on a daily basis.

Answer: B

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