Higher Test Marks with Free Online Monitor-Support-and-Fulfill Exam Practice

Assess the CertsIQ’s updated Monitor-Support-and-Fulfill exam questions for free online practice of your ITIL 4 Specialist Monitor, Support and Fulfill (ITIL-4-MSP) test. Our ITIL 4 Monitor, Support and Fulfill dumps questions will enhance your chances of passing the ITIL 4 Specialist certification exam with higher marks.

Question 1

A service provider receives negative feedback from users about fulfilment of some types of service requests. If a service request requires implementation of a change, it is often fulfilled with significant delays. What is the BEST way to improve this situation?

Options :

A : Outsource the fulfilment procedures.

B : Review the fulfilment procedures to remove the need for change implementation.

C : Review the service value system to ensure effective integration of all involved.

D : Automate the fulfilment procedures.

Answer: C

Question 2

What is considered an incident?

Options :

A : Inability to assign resources to all tasks in the backlog

B : Planned interruption to a service

C : End-users having to use self-help tools

D : Reduction in the quality of a service

Answer: D

Question 3

What process has activities that ensure that messages are directed to the correct audience?

Options :

A : Service desk optimization

B : Omnichannel communication

C : Communicating to users

D : User query handling

Answer: B

Question 4

An organization is in the process of improving their incident management practice. It wants to adjust the processes and procedures for complexity. Which of the following options is the BEST for the organization to apply in order to achieve this objective?

Options :

A : Assess business impact even if there are no directly affected users yet

B : Motivate team members to document and share their knowledge

C : Use swarming to optimize resolution of unusual and major incidents

D : Ensure effective integration with service desk, change enablement, and problem management

Answer: C

Question 5

How can knowledge management tools be utilized in monitoring and event management?

Options :

A : Capturing and processing events

B : Support of collaboration between teams performing monitoring and processing events

C : Retrieving, managing, and communicating information about events significance and recommended response

D : Events correlation and impact assessment

Answer: C