Higher Test Marks with Free Online Monitor-Support-and-Fulfill Exam Practice

Assess the CertsIQ’s updated Monitor-Support-and-Fulfill exam questions for free online practice of your ITIL 4 Specialist Monitor, Support and Fulfill (ITIL-4-MSP) test. Our ITIL 4 Monitor, Support and Fulfill dumps questions will enhance your chances of passing the ITIL 4 Specialist certification exam with higher marks.

Question 1

How can a service desk agent recognize and understand the experience of a user?

Options :

A : Utilize omnichannel communication

B : Effectively and efficiently triage the user query

C : Create a moment of truth

D : Apply service empathy

Answer: D

Question 2

What is considered an incident?

Options :

A : Inability to assign resources to all tasks in the backlog

B : Planned interruption to a service

C : End-users having to use self-help tools

D : Reduction in the quality of a service

Answer: D

Question 3

What should a service provider do when human resources to establish problem modes are not available?

Options :

A : Delegate creation of problem models to a problem coordinator

B : Create a single problem model to be used for managing all problems

C : Consider hiring a third-party consulting service to help develop problem models.

D : Delay problem management tasks until the necessary resources become available.

Answer: C

Question 4

How can knowledge management tools be utilized in monitoring and event management?

Options :

A : Capturing and processing events

B : Support of collaboration between teams performing monitoring and processing events

C : Retrieving, managing, and communicating information about events significance and recommended response

D : Events correlation and impact assessment

Answer: C

Question 5

The service management team is analysing different practices, products, and services to map relevant value streams for further improvements. They are currently looking at the incident management value stream and are trying to identify waste. Which of the following is the BEST step for analysing information to find waste?

Options :

A : Do the service value stream walk

B : Identify the scope of the value stream analysis

C : Reflect on the value stream map

D : Map the activities and the information flows

Answer: D