Question 1

A business process needs to perform a multi-step calculation on each contact record in a list.

Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

Options :

A :

Loop Block

B :

Batch Action

C :

Conditional Block

D :

DataRaptor Transform Action

Answer: A

Question 2

A business has a requirement to display cases in a console for service agents. Cases can have a variety of

statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the

case. When the case is Active or Escalated, agents should not have the option to reopen the case.

Which FlexCard functionality can be used to meet this requirement?

Options :

A : Conditional View

B : Flyouts

C : State

D : Styling

Answer: A

Question 3

When a call center agent interacts with a customer, the agent must have all of the customer's related

information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options :

A :

Customer IntellView

B :

Lightning Record Page

C : OmniScript

D : FlexCards

Answer: D

Question 4

A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature. What three tools should be used in the solution the consultant recommends to meet these requirements?

Options :

A : OmniScript

B : Interaction Launcher

C : FlexCards

D : OmniStudio Action

E : DataRaptor

Answer: A,D,E

Question 5

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on

the FlexCards that redirects users to an external web page.

Which type of action should the consultant recommend to meet this new requirement?

Options :

A : Redirect

B : Event

C : Navigate

D : URL

Answer: C

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