Question 1

When a call center agent interacts with a customer, the agent must have all of the customer's related

information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options :

A :

Customer IntellView

B :

Lightning Record Page

C : OmniScript

D : FlexCards

Answer: D

Question 2

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?

Options :

A : 2

B : 6

C : 5

D : 1

Answer: B

Question 3

A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process. What data source is needed when using the TypeAhead element?

Options :

A :

HTTP Action

B :

Integration Procedure Action

C :

DataRaptor Post Action

D :

DataRaptor Extract Action

Answer: D

Question 4

A company wants to create a new customer buying journey for their website. The buying journey should

include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7

Choose 3 answers

Options :

A : OmniScript

B : Integration Procedures

C : Calculation Procedures and Matrices

D : FlexCard

E : OmniStudio Action

Answer: A,C,E

Question 5

When a customer calls to add a new primary contact to their account, call center agents need to complete a I

contact form. The agent enters the new contact information using an OmniScript and then needs to generate

PDF with the contact information pre-filled that can be shared with the customer.

Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

Options :

A :

OmniStudio Action

B :

Integration Procedure

C : DataRaptor

D :

Calculation Procedure

Answer: C

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