Question 1

A company needs a guided process for their internal support department that will provide the following

functionality:

• Allow the user to enter their employee id

• Retrieve name, mobile phone, title, and email using the employee id

• Display the user's details on a page

• On another page, allow the user to enter case details, including subject, category, severity, and description

Which three elements should the consultant recommend to meet these requirements using an OmniScrip?

Choose 3 answers

Options :

A : Messaging

B : DataRaptor Post Action

C : Calculation Action

D : DataRaptor Extract Action

E : Steps

Answer: B,D,E

Question 2

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables. What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Options :

A :

Allows aggregate functions

B :

Allows text concatenation using algebraic operators

C :

Allows multiple versions that will execute based on when the request is made

D :

Allows AI integration to calculate next best offer using policy attributes

Answer: C

Question 3

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has

multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour

Each step uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching

performance limitations, and the development team warns that they may begin hitting Governor limits.

Which two suggestions should the consultant propose to address this concern?

Choose 2 answers

Options :

A : Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

B : Add Limit filter in DataRaptor Extract

C : Combine the DataRaptors into an Integration Procedure

D : Add Order By filter in DataRaptor Extract

Answer: A,C

Question 4

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular

list by case status, so that Escalated cases appear first, followed by Active and Closed cases.

Which FlexCard feature should the consultant recommend to meet this requirement?

Options :

A : flyout with child FlexCards with conditions to filter by case status

B : States with conditions to filter by case status

C : A Datatable element with the Group By property

D :

Child FlexCards in a parent FlexCard with the Group By property

Answer: C

Question 5

When a call center agent interacts with a customer, the agent must have all of the customer's related

information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options :

A :

Customer IntellView

B :

Lightning Record Page

C : OmniScript

D : FlexCards

Answer: D

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