Question 1

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has

multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour

Each step uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching

performance limitations, and the development team warns that they may begin hitting Governor limits.

Which two suggestions should the consultant propose to address this concern?

Choose 2 answers

Options :

A : Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

B : Add Limit filter in DataRaptor Extract

C : Combine the DataRaptors into an Integration Procedure

D : Add Order By filter in DataRaptor Extract

Answer: A,C

Question 2

A business has a requirement to display cases in a console for service agents. Cases can have a variety of

statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the

case. When the case is Active or Escalated, agents should not have the option to reopen the case.

Which FlexCard functionality can be used to meet this requirement?

Options :

A : Conditional View

B : Flyouts

C : State

D : Styling

Answer: A

Question 3

When a customer calls to add a new primary contact to their account, call center agents need to complete a I

contact form. The agent enters the new contact information using an OmniScript and then needs to generate

PDF with the contact information pre-filled that can be shared with the customer.

Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

Options :

A :

OmniStudio Action

B :

Integration Procedure

C : DataRaptor

D :

Calculation Procedure

Answer: C

Question 4

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

Options :

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Question 5

How many levels deep can reusable OmniScripts be nested?

Options :

A : 2

B : 5

C : Unlimited

D : 1

Answer: D

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