Question 1

A help desk ticket case type is defined as follows:

Options :

A : When Verify solution step starts

B : When the Process ticket step starts

C : When the Process ticket step completes

D : When the Triage stage completes

Answer: B

Question 2

Which two field types are specialized versions of the Query field type? (Choose Two)

Options :

A : Data reference

B : Embedded data

C : Picklist

D : Case reference

Answer: A,D

Question 3

As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)

Options :

A : Project Delivery Lead

B : Scrum Master

C : Product Owner

D : System Architect

E : Business Analyst

Answer: A,B,C

Question 4

Which one of the following options includes the three pillars of a Pega Platform™ application?

Options :

A : Microjourney, Stages and Steps, Data and Interfaces

B : Journeys, Personas and Channels, Data and Interfaces

C : Cases, Channels, and Data Integrations

D : Microjourneys®, Personas and Channels, Data and Interfaces

Answer: D

Question 5

How do you provide users with guidance for completing a form and avoid the need for application training?

Options :

A : Send a notification to the assigned user

B : Add an instruction to the assignment

C : Add the corresponding step to an appropriate stage

D : Add an optional action to the case to explain the task

Answer: B

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