Question 1

A volume constraint uses the Return any action that does not exceedconstraint mode. The following tables show the configuration of the volume constraints and the list ofcustomers in the outbound segment:The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST02, CUST-03, and CUST-05.Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

Options :

A : None

B : Silver card and Diamond card

C : Diamond card

D : Silver card

Answer: C

Question 2

U+ Bank wants to use Pega Customer Decision Hub"* to display a credit card offer, the Standard Card, toevery customer who logs in to the bank website.What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

Options :

A : An action and the associated web treatment.

B : Real-time containers.

C : A business structure.

D : Customer contact policies.

E : Customer engagement policies.

Answer: A,B

Question 3

A decisioning architect wants to use the customer properties income and age in a Filter component. Whichdecision component is required to enable access to these properties?

Options :

A : Proposition Data

B : Set Property

C : None, properties are available

D : Data Import

Answer: D

Question 4

U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bankobserves that as customers progress through the journey, one customer entered the third stage of the Journey,and then received an offer that is not included in any journey.Which statement explains the cause of this behavior?

Options :

A : The customer always receives the most relevant action, even if an action is not a part of any journey.

B : The bank implemented upweighting for the third stage.

C : The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

D : The customer can be Involved in only one active journey at a given moment.

Answer: A

Question 5

U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bankcompletes these changes by using revision management features of Pega Customer Decision Hub™ and 1:1Operations Manager.Customers see credit card offers based on various engagement policies on the U+ Bank website. The bankwants to update the underlying decision strategy ofan engagement policy condition.According to best practices, which statement correctly describes the implementation of the change to fulfillthis business requirement?

Options :

A : A next-best-action specialist modifies the decision strategy in Customer Decision Hub.

B : A next-best-action specialist modifies the decision strategy in 1:1 Operations Manager.

C : A next-best-action designer modifies the decision strategy in 1:1 Operations Manager.

D : A next-best-action designer modifies the decision strategy in Customer Decision Hub.

Answer: D

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