Question 1

You are asked to create a custom status named Open-Review. This status is to be applied to assignments in one application. How do you satisfy the request?

Options :

A :

Circumstance the existing Open field value record on the application name and update the status value to Open-Review.

B : Add the Open-Review status to the Application record for the application.

C :

Create a field value record named Open-Review for. pyStatusWork with the Apply To class set to the class group.

D :

Create a field value record named Open-Review for .pyStatusWork and configure an Access When record to apply the status to the correct application

Answer: C

Question 2

Which of the following events can you trace by using the Tracer tool?

Options :

A : User authentication

B : Data sources

C : Data transforms

D : Service-level agreements

Answer: D

Question 3

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days. What is the process that you follow to create this visualization?

Options :

A : Create a new report on the Data landing page.

B : Add a report widget to a portal on the Explore data landing page.

C : Add a new portal on the Channels landing page.

D : Create a new Insight on the Explore data landing page.

Answer: B

Question 4

Which requirement demonstrates the need configure correspondence?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D

Question 5

Which two configuration steps must be performed together to record a unit test for automated testing? (Choose Two)

Options :

A : Add a test case to the Automated Testing landing page.

B : Select a ruleset that is configured to store the results of the test.

C : Select a ruleset that is configured to store automated test cases.

D : Add an assertion to define an expected result.

Answer: A,D

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