Question 1

A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?

Options :

A : Action details can be written directly to Amazon S3 but not Microsoft Azure

B : Action details can be directly written to either of those cloud storage solutions

C : Action details can only be transferred via secure FTP

D : Action details will be written to the local file system by default. But we will write an external process to transfer them to the cloud

Answer: B

Question 2

U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score. As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

In addition to the credit risk requirement, U+ Bank wants to offer credit cards to customers whose age is greater than 25. As a best practice, which part of Customer Decision Hub do you access to ensure that credit cards are offered only to customers with age greater than 25?

Options :

A : Engagement Policy tab in the Next-Best-Action Designer

B : Constraints tab in the Next-Best-Action Designer

C : Add a Filter component in the generated strategy

D : Extend the decision table: Age > 25

Answer: A

Question 3

A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 1 month if a customer ignores three mortgage offers within that group. How do you define the suppression rule for this requirement?

Options :

A : Suppress a group of actions for 30 days if there are 3 rejects for any channel

B : Suppress an action for 30 days if there are 3 impressions for any channel without a click

C : Suppress a group of actions for 30 days if there are 3 impressions for the web channel without a click

D : Suppress an action for 30 days if there are 3 rejects for web channel

Answer: C

Question 4

When a customer is offered an action that they already accepted, this is because_________.

Options :

A : the strategy is not customized to exclude previously accepted offers

B : there are no suppression rules defined

C : the actions are filtered based on eligibility

D : the customer intent was captured incorrectly

Answer: A

Question 5

Reference module: Testing engagement policy conditions using audience simulation

U+ Bank, a retail bank, recently implemented a project in which mortgage offers are presented to qualified

customers when the customers log in to the web self-service portal. As one of the offers is not performing

well, the business wants to understand how many customers qualify for the offer. As a Decisioning Consultant,

which simulation do you run to check how many customers qualify for an action?

Options :

A : Persona Testing

B : Ethical Bias Check

C : Pega Scenario Planner

D : Audience simulation

E : D

Answer: E

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