Question 1

To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

Options :

A : '' .''

B : "Customer."

C : "Data."

D : No prefix. Use directly the property name.

Answer: B

Question 2

As a Decisioning consultant, you are tasked with running an audience simulation to test the engagement policy conditions. Which statement is true when the simulation scope is: Audience simulation with engagement policy and arbitration?

Options :

A : The number of customers who receive more than one action is displayed

B : The number of customers who receive an action more than once is displayed

C : The number of customers who receive a particular action as the top action is displayed

D : The number of times an action was presented to customers is displayed

E : C

Answer: E

Question 3

U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal. Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes: 1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer. 2. Introduce a new offer, Twenty year fixed-rate mortgage. The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

Options :

A :

Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.

B :

Create a single change request in the 1:1 Operations Manager portal.

C :

Create two change requests in the 1:1 Operations Manager portal.

D :

Create a single change request in the Pega Customer Decision Hub portal.

Answer: A,C

Question 4

U+ Bank has recently implemented Pega Customer Decision Hub"M. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning consultant, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel. What else do you configure for the new treatments to be present in the next-best-action recommendations?

Options :

A : No need to do anything. The strategy is auto-generated.

B : Change the generated decision strategy.

C : Modify the Next-Best-Action Framework strategy to cater to the new web channel.

D : Create a channel strategy specifically for web.

Answer: C

Question 5

Reference module: Testing engagement policy conditions using audience simulation

U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified

customers when the customers log in to the web self-service portal. The bank now plans to amend its

engagement policy conditions. As a Decisioning Consultant, which simulation do you run to check if the

conditions are too broad or narrow for your requirements?

Options :

A : Audience simulation

B : Pega Scenario Planner

C : Ethical Bias Check

D : Persona Testing

E : A

Answer: E

Higher Test Marks with Free Online PEGAPCDC87V1 Exam Practice

Buying Options: