Question 1

A bank has several credit card offers defined under the sales issue / credit card group. The card_type action property for some of the cards is set to VISA and for others to Mastercard. The bank wants to limit the total number of VISA cards sent via email in an outbound run. How do you implement this requirement?

Options :

A : Define an action-level constraint for each of the actions separately

B : Define a property constraint based on the value of the card_type action property

C : Move the VISA and Mastercard actions to separate groups, then define two separate volume constraints

D : Define a group-level constraint to limit all credit cards

Answer: B

Question 2

U+ Bank, a retail bank, uses Pega Customer Decision Hub™ for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs. Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

Options :

A : Business levers

B : Engagement policies

C : Context weighting

D : Contact policies

Answer: A,C

Question 3

Reference module: Creating and understanding decision strategies. In a decision strategy, to use a customer property in an expression, you _____.

Options :

A : prefix the property with the keyword Customer

B : use the property as defined without a prefix

C : define the property as a strategy property

D : define the Customer page in Pages and Classes

Answer: A

Question 4

Reference module: Testing engagement policy conditions using audience simulation

U+ Bank, a retail bank, recently implemented a project in which mortgage offers are presented to qualified

customers when the customers log in to the web self-service portal. As one of the offers is not performing

well, the business wants to understand how many customers qualify for the offer. As a Decisioning Consultant,

which simulation do you run to check how many customers qualify for an action?

Options :

A : Persona Testing

B : Ethical Bias Check

C : Pega Scenario Planner

D : Audience simulation

E : D

Answer: E

Question 5

Reference module: Leveraging predictive model. U+, a retail bank, wants to show a retention offer to customers who are likely to leave the bank in the near future based on historical customer interaction data. Which type of model do you use to implement this requirement?

Options :

A : An entity model

B : A text analytics model

C : A predictive model

D : An adaptive model

Answer: C

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