Question 1

Customers can log their own product support requests using an online portal. Once logged in, the portal

displays the list of products purchased by the customer. The customer can initiate one or more support requests

for each product. What is the appropriate scope for a data page that sources the list of products purchased by

the customer?

Options :

A : Thread

B : System

C : Requestor

D : Node

Answer: C

Question 2

In which two situations is it appropriate to use a decision table? (Choose Two)

Options :

A : A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.

B : If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.

C : A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month.

D : Order total is calculated based on the quantity and price of the items in the customer-s shopping cart

Answer: A,C

Question 3

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

Options :

A : Make both loan request and credit check top cases.

B : Make credit check a spin-off case of credit card request.

C : Make credit check a child case of credit card request.

D : Make credit card request a child case of credit check.

Answer: D

Question 4

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options :

A : Use the same application skin in all portals.

B : Update the process to give mobile users a separate portal.

C : Do not use a skin for the mobile application version.

D : Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Answer: A,C

Question 5

A requirement states: A customer can update an address at any point during case processing by performing the

following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options :

A : Add a case-wide optional action to the workflow for the address submission.

B : Add a case-wide optional process to the case workflow to perform the address change.

C : Add an alternate stage to the case life cycle to change the address.

D : Add a button to each assignment to present the customer with a form to submit a new address.

Answer: B

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