Question 1

A requirement states: A customer can update an address at any point during case processing by performing the

following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options :

A : Add a case-wide optional action to the workflow for the address submission.

B : Add a case-wide optional process to the case workflow to perform the address change.

C : Add an alternate stage to the case life cycle to change the address.

D : Add a button to each assignment to present the customer with a form to submit a new address.

Answer: B

Question 2

An application contains two case types, AutoClaim and PropertyClaim. The inheritance path for the application contains three copies of the pyDefault data transform that set property values for two properties, Work Item Urgency and Prefix. If the Call data transforms in superclass option is enabled for each data transform, what are the values of Work Item Urgency and Prefix when a user creates a PropertyClaim case?

Options :

A : Work Item Urgency = 10, Prefix = [no value]

B : Work Item Urgency = 0, Prefix = "C-"

C : Work Item Urgency = 10, Prefix = "C-"

D : Work Item Urgency = 20, Prefix = "A

Answer: C

Question 3

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

Options :

A : When the Triage stage starts

B : When the Process ticket step completes

C : When the Enter Ticket Details step completes

D : When the Process ticket step starts

Answer: D

Question 4

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options :

A : Use the same application skin in all portals.

B : Update the process to give mobile users a separate portal.

C : Do not use a skin for the mobile application version.

D : Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Answer: A,C

Question 5

A data page holds product information and has the Reload if Older Than field set to 30 minutes. The data page is created at 7:43. The user then performs the following actions: 8:10 the userrefreshes the product information 8:45 the user refreshes the product information At what time is the data page reloaded?

Options :

A : 8:13

B : 8:10

C : 8:40

D : 8:45

Answer: D

Higher Test Marks with Free Online PEGAPCSA87V1 Exam Practice

Buying Options: