Question 1

A requirement states: A customer can update an address at any point during case processing by performing the

following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options :

A : Add a case-wide optional action to the workflow for the address submission.

B : Add a case-wide optional process to the case workflow to perform the address change.

C : Add an alternate stage to the case life cycle to change the address.

D : Add a button to each assignment to present the customer with a form to submit a new address.

Answer: B

Question 2

During a playback session, a stakeholder notices that a drop-down list is missing one of the required options. Which work item do you create in Agile Workbench to address this issue?

Options :

A : User Story

B : Bug

C : Feedback

D : Status

Answer: B

Question 3

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options :

A : P-l must be resolved before either C-l or C-2 can be resolved.

B : Either C-l or C-2 must be resolved before P-l can be resolved.

C : C-l must be resolved before C-2 can be resolved.

D : Both C-l and C-2 must be resolved before P-l can be resolved.

Answer: D

Question 4

In an Online retail application, the Order Receipt view displays a list of the product ordering, including the product image, unit cost, and quantity. The total cost of the order is displayed at the bottom of the view. Which two configuration on the Receipt view must be together to display the required information as described? (Choose two.)

Options :

A : Add a repeating dynamic layout with embedded dynamic layouts.

B : Add the total cost inside the repeating dynamic layout.

C : Add a dynamic with an embedded repeating dynamic layout.

D : Add the total outside the repeating dynamic layout.

Answer: C,D

Question 5

Customers can log their own product support requests using an online portal. Once logged in, the portal

displays the list of products purchased by the customer. The customer can initiate one or more support requests

for each product. What is the appropriate scope for a data page that sources the list of products purchased by

the customer?

Options :

A : Thread

B : System

C : Requestor

D : Node

Answer: C

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