Question 1

The administrator has created new users for ten new employees at Northern Trail Outfitters.Why are these users unable to access the account object in the Salesforce or?

Options :

A : Users' profile requires a sharing rule for Accounts.

B : Users' profile requires permission to the Account object.

C : Users' roles are low on the role hierarchy.

D : Organization-wide defaults are set to private.

Answer: B

Question 2

Your company's Sales Teams are segmented into two categories: Business to Business (B2B) and Business to Consumer (B2C). The B2B Accounts need to be visible to the B2B Sales Team only. However, the B2C Accounts should be visible to both the B2B and B2C Sales Teams. What is the best way to meet requirement?

Options :

A : Set the Organization Wide Default for Accounts to Private, and then create a Sharing Rule to share the B2C accounts with both teams and another Sharing Rule to share the B2B accounts strictly with the B2B team.

B : Set the Organization Wide Default for Accounts to Private, and then instruct the B2B Sales Team to manually share B2C accounts with the B2C Sales Team.

C : Set the Organization Wide Default for Accounts to Public Read/Write, and then create a Sharing Rule to limit access to the B2B Accounts in order to hide them from the B2C Sales Team.

D : Create a new profile for the B2C Sales Team members and remove Read access to the B2B Accounts from it.

Answer: A

Question 3

The Administrator at Cloud Kicks need to automatically route support cases, regardless ofhow they are created, to a queue based on case priority.What tool should the administrator use?

Options :

A : Email-to-Case

B : Assignment Rules

C : Auto-Response Rules

D : Web-to-case

Answer: B

Question 4

The Sales Manager has made a fundamental change to how revenue is attributed to Sales people. They would like to enable the opportunity owner to be able to credit team members with a percentage, based upon their level of helping close deals and receive a percentage. Which Salesforce feature would you enable and configure in order to satisfy this new requirement?(Select 1)

Options :

A : Territory Management

B : Product Scheduling

C : Opportunity Splits

D : Revenue Scheduling

E : Collaborative Forecasting

Answer: C

Question 5

AW Computing (AWC) occasionally works with independent contractors, who the companystores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain thehistorical accuracy of the record.What should AWC use to track Contacts?

Options :

A : Use a partner community to track the Contacts.

B : Create a new Contact record for each agency.

C : Create a Junction object to track many-to-many relationship.

D : Enable Contacts to multiple Accounts.

Answer: D

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