Question 1

A company has an OmniScript that allows agents to schedule service calls. The first step displays the accountname, primary contact name, and telephone number to the user for confirmation. On the second step, itdisplays available appointment slots, which are retrieved from an external service in XML and thentransformed into JSON. The following actions are currently used in the OmniScript:• DataRaptor Extract Action• HTTP Action• DataRaptor Transform ActionFollowing best practices, what can the consultant recommend to reduce processing time?

Options :

A : Combine these actions into an Integration Procedure

B : Change DataRaptors to extract single objects

C : Add conditional views to the OmniScript

D : Add reusable OmniScripts for each step

Answer: A

Question 2

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabularlist by case status, so that Escalated cases appear first, followed by Active and Closed cases.Which FlexCard feature should the consultant recommend to meet this requirement?

Options :

A : flyout with child FlexCards with conditions to filter by case status

B : States with conditions to filter by case status

C : A Datatable element with the Group By property

D : Child FlexCards in a parent FlexCard with the Group By property

Answer: C

Question 3

When a customer calls to add a new primary contact to their account, call center agents need to complete a Icontact form. The agent enters the new contact information using an OmniScript and then needs to generatePDF with the contact information pre-filled that can be shared with the customer.Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

Options :

A : OmniStudio Action

B : Integration Procedure

C : DataRaptor

D : Calculation Procedure

Answer: C

Question 4

A consultant is working with a client who wants to display specific account information on a Flexcard. The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task. What is the best approach for the consultant to meet the client's requirements?

Options :

A : Use Omniscripts to ,,, script that display .. required information

B : Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.

C : Use Integration Procedures to integrate the necessary data

D : Use Data Mappers to transfer and transform the necessary data.

Answer: B

Question 5

Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?

Options :

A : Lookup

B : Calculation Action

C : DataRaptor Extract Action

D : Select

Answer: D

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