Question 1

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?

Options :

A :

Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it

B : Create three Tasks specifying the required document types for the Action Plan Template & Publish It

C : Create an Action Plan Template with Target Object as Business License Application

D :

Create three Document Checklist Items specifying the required document types tied to the Business License Application

E :

Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created

Answer: A,C,E

Question 2

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Options :

A : Install the ERM for PSS Managed Package

B : Enable Person Account

C : Enable Email-to-Case

D : Enable Web-to-Case

E : Install the ERM for PSS Unmanaged Package

Answer: A,B,D

Question 3

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

Options :

A : OmniStudio Tracking Service

B : Field tracking services

C : Event Monitoring

D : Roll Up libraries

Answer: A

Question 4

What are the three different key modules of Public Sector Solutions: Business Rules Engine?

Options :

A : Expression Maps

B : Expression Sets

C : Decision Table

D : Decision Matrix

E : Decision Tree

Answer: B,C,D

Question 5

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

Options :

A : Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts

B : Set Org-Wide Defaults for External Users to Hidden for everything

C : Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

D : Set Org-Wide Defaults for External Users to Private for everything

Answer: B,C

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