Question 1

An organization has moved to larger facilities and doubled its workforce. However, it still experiences problems with back orders, which results in customer dissatisfaction. What phase of the organization/product life cycle is the organization probably in?

Options :

A : Introduction

B : Decline

C : Growth

D :

Maturity

Answer: C

Question 2

An HR manager receives a call from an employee who indicates that he feels harassed and needs to talk to someone immediately. The employee alleges that his supervisor treats him differently. He also accuses his supervisor of logging onto his computer and making program changes and sending inappropriate messages to others. When HR asks for proof, the employee indicates that all evidence has been deleted by the supervisor. The employee also shares his belief that other employees, including the marketing manager, are trying to discredit him. The employee further accuses the supervisor of making sexual advances toward him.

HR's speaks with the supervisor, who reports that there have been problems with the employee for some time. There have been several warnings, and the employee's behavior is becoming more erratic. The supervisor wants to proceed with termination of the employee. She is concerned that if nothing happens she will see high-performing employees leave. The HR manager mentions the accusations of harassment. The supervisor angrily yells "This employee is crazy!" and storms out of the HR manager's office.

The employee leaves work at the end of his shift, gets into a car accident, and sustains minor injuries that will cause several days of absence from work. As proof of temporary disability, he forwards the physician's notes. The notes, however, also refer to symptoms of mental illness.

What corrective action should the HR manager recommend be taken in reference to the patient information included by mistake in the physician's notes?

Options :

A : Include the information in the investigation, as it is critical to the investigation-s outcome.

B : Hold the information in a special file so it will be readily accessible if needed in the future.

C : Send a copy of the note to the physician-s office and request that they be careful next time.

D : Report to the physician that health information was inappropriately disclosed and request an amended report.

Answer: D

Question 3

When would a return on investment (ROI) analysis be an effective metric?

Options :

A : When a function is seeking budget to hire new staff

B : When an organization wants to compare its productivity with that of similar competitors

C : When an investor is seeking information about a company’s financial health

D :

When an HR function wants to confirm that it is complying with legal and regulatory requirements

Answer: A

Question 4

A CEO assigns employees to participate in fund-raising for a nonprofit school for students with learning disabilities. The company provides time off and covers the employees' expenses. Employee contributions and school accomplishments are communicated in newsletters and at annual meetings. How could this attempt at community involvement be improved?

Options :

A : Allow employees more voice in choosing the community involvement partner.

B : Choose another community partner less involved in advocacy.

C : Avoid turning the involvement into personal gain through publicizing it.

D : Provide volunteers with additional training in community work.

Answer: A

Question 5

An HR director has been assigned to develop a program to support the opening of new retail stores. Which step in the ADDIE process identifies the behavioral results of the program?

Options :

A : Assessment

B :

Evaluation

C : Design

D : Development

Answer: C

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