Question 1

In terms of risk management, what is a risk control?

Options :

A : System to prevent the occurrence of a risk

B : Contingency plan to be implemented in the event of a crisis

C : Mechanism to collect data for reporting to management

D : Measure taken to reduce the probability or severity of a threat

Answer: D

Question 2

An HR business partner (BP) knows that HR is struggling to improve its relationship with the operations function. The BP receives an e-mail from an operations supervisor who refuses to implement a disciplinary action that the BP has recommended. What should the BP do?

Options :

A : Implement the corrective action on her own authority

B : Meet with the supervisor and explain the rationale for taking disciplinary action

C : Let the supervisor take the lead on this in the interest of improving the relationship

D : Go to the head of HR and escalate the issue to the senior management team

Answer: B

Question 3

A manager overhears two team members accusing each other of being rude and endangering getting the necessary work done on time. Rather than step into the middle of this, the manager asks each person separately about the status of the activity. What method of conflict resolution is the manager using?

Options :

A :

Collaborate

B : Accommodate

C :

Compromise

D : Avoid

Answer: D

Question 4

As part of a software company's corporate social responsibility (CSR) program, during non-working hours employees volunteer time and expertise helping low-income people build their own small businesses. Participation has been consistent but at a very low level. What recommendation should HR make to assist the company in increasing employee involvement?

Options :

A :

Increase the program-s marketing budget to encourage participation.

B : Make company facilities available to participants

C : Support employee participation with paid time off

D : Realign the program-s focus to mirror the organizational mission

Answer: C

Question 5

A newly hired HR director of a small nonprofit organization notices that the organization is lacking a comprehensive compensation philosophy and salary rate structure. New hires routinely receive higher pay than more-senior employees. The organization does not have a performance management process, and not all employees receive yearly salary increases. The CEO is concerned that the organization will lose quality staff without a strategic focus on its employees, and she tasks the HR director with designing and implementing a performance management model for the organization.

The CEO decides to implement 360-degree performance assessments for the upcoming year. What should the HR director do to ensure buy-in for this effort?

Options :

A : Arrange training sessions for managers and employees.

B : Host an organization-wide meeting for employees to ask questions about the assessments.

C :

Conduct simulations where managers and employees practice giving and receiving feedback.

D : E-mail the performance assessment criteria to all employees so they understand how they will be evaluated

Answer: A

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