Question 1

The development of an integrated process model is a critical part in the success of a SIAM implementation. What approach should a service provider take when developing their process model for the SIAM implementation?

Options :

A : adapt and augment their own processes

B : use existing processes

C : use the customer organization’s processes

D : use the service integrator’s processes

Answer: A

Question 2

What can an organization use to address the challenge of measuring the success of SIAM?

Options :

A : a governance model

B : a performance management and reporting framework

C : a process model

D : structural elements

Answer: B

Question 3

Which process evaluates and negotiates proposals from prospective service providers?

Options :

A : contract management

B : financial management

C : service level management

D : supplier management

Answer: A

Question 4

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

Options :

A : appoint the service integrator

B : produce the outline business case

C : ongoing organizational change management

D : operate governance structures

Answer: B

Question 5

Exam A

What is the challenge of a legacy contract not being fit for purpose?

Options :

A : aligning contractual requirements with the new SIAM model

B : balancing the level of control against expected benefits

C : the customer does not get what they expect

D : understanding the expected benefits and costs

Answer: A

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