Question 1

The CIO is about to establish a project to transition ZYX to a SIAM operating model.

Which are the most important governance requirements to initially focus on, given the situation of ZYX?

Options :

A :

At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place

B :

Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution

C :

in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced

D :

The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model

Answer: A

Question 2

The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

Options :

A : Control headcount

B : Ensure delivery against contracts

C : invest in their people

D : Retain existing business

Answer: A

Question 3

ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator. The decision has been made to consolidate services into four service groups (in order of proportion of the services) -OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support -ZYXS bespoke application support and development -ZYXD data centers and hosting -BANKSCO: BCT and BNK application support Services from all other current service providers will be transitioned into these service groups as their contracts expire After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

Options :

A : O BANKSCO

B : O OUTSCO

C : O ZYXD

D : ZYXS

Answer: B

Question 4

ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk What is the best approach to address the service level failures?

Options :

A : Apply service credits to OUTSCO according to their contract

B : Ask SIAMRUS staff to take over the work of the transition team

C : Ask SIAMRUS staff to take over the work of the transition team

D : Offer OUTSCO a bonus for any service level improvements

Answer: C

Question 5

ZYX has started the SIAM transition project The project team has recognized that a major factor tosuccess will be managing people through the transition from the current operational model to the future SIAM model. It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?

Options :

A :

People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.

B :

Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staf

C :

There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.

D :

ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them

Answer: A

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