Question 1

Which of the following is the next step in the change management process after an organization discusses the need for change?

Options :

A : Establish a plan and a time line

B : Implement and evaluate change

C : Communicate the change plan

D : Prepare alternative plans

Answer: D

Question 2

Which of the following indicators is lagging indicator ?

Options :

A : Return of shareholder value

B : Reduced turnover

C : Customer satisfaction

D : Production throughput

Answer: A

Question 3

According to the European Union and the International Labor Organization (ILO), which of the following legal instruments is non-binding?

Options :

A : Conventions

B : Decisions

C : Regulations

D : Directives

E : Opinions

Answer: A

Question 4

An organization decides to provide their employees who have stayed with the company for 15+ years a pension based on the average earnings in the last 3 rears of their employment with the company. Which type of formula does this utilize ?

Options :

A : Final pay

B : Cash balance plan

C : Flat dollar

D : Career-average

Answer: A

Question 5

Which of the following steps is NOT part of the Strategy Implementation stage in Strategic Planning?

Options :

A : Resource allocation

B : Action plans are developed

C : Short-term organizational objectives are established

D : Long-term objectives are established and strategies defined

Answer: D

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