Question 1

During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement. How should the consultant proceed?

Options :

A :

Create a change request for the new items.

B :

Revise the timeline to accommodate the new Items.

C :

Conduct another discovery session to define the new items.

Answer: A

Question 2

The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new business processes will work. CK's process is complex and requires multiple slides. What should the consultant create to provide this high-level view?

Options :

A :

Value Stream Map

B :

Universal Process Notation

C :

Capability Model

Answer: B

Question 3

Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?

Options :

A : Create a Competitors channel in Slack to share insights and stories.

B : Create a new custom object and automation to track competitors.

C : Create a new custom field on the Opportunity object.

Answer: C

Question 4

A consultant has conducted discovery sessions with Cloud Kicks stakeholders and is ready to begin gathering use cases for deal processes. Which group should provide content for the use cases?

Options :

A : Business development team

B : Leadership team

C : Finance team

Answer: A

Question 5

At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue.

What should the consultant consider when designing a revenue sharing solution?

Options :

A : Revenue splits are required in order to use overlay splits.

B : Overlay splits Allocated on art Opportunity can total any percentage.

C : Overlay splits can be assigned to any user with the appropriate profile.

D : Revenue splits allocated on an Opportunity can total any percentage.

Answer: D

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