Question 1

A consultant is initiating a Sales Cloud project for Cloud Kicks. Which essential action should the consultant prioritize to ensure successful implementation and adoption?

Options :

A : Design end user training plan.

B : Set project milestones and establish key performance indicators (KPIs).

C : Develop Quality Assurance (QA) testing scripts.

Answer: B

Question 2

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In themeantime, a consultant is preparing training to help end users get up to speed on the product.Which two points should the consultant include in the training information?Choose 2 answers

Options :

A : Users can choose to show emails added via EAC in the Related Lists activities view.

B : Users must connect an email account to Salesforce and agree to terms before they can send emails inLightning.

C : Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.

D : Users can share individual emails or make them private.

Answer: A,B

Question 3

Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information. CK wants to view those orders as a related list on the Account record in real time. Which best practice should the consultant recommend?

Options :

A : Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.

B : Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.

C : Implement Salesforce Connect and an external object to get real-time product order information. Add the external object as a related list on the Account.

Answer: C

Question 4

Cloud Kicks has enabled Quotas in forecasts. In which three ways can Quotas be managed for all users in theforecast hierarchy?Choose 3 answers

Options :

A : Insert Quotas using API.

B : Add/update Quotas using the Data Import Wizard.

C : Assign Quotas to a forecast period.

D : Add/update Quotas using Data Loader.

E : Configure Forecast Quotas.

Answer: A,C,D

Question 5

Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?

Options :

A : Create a Competitors channel in Slack to share insights and stories.

B : Create a new custom object and automation to track competitors.

C : Create a new custom field on the Opportunity object.

Answer: C

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