Assess the CertsIQ’s updated Service-Con-201 exam questions for free online practice of your Salesforce Certified Service Cloud Consultant test. Our Service-Cloud-Consultant Service Con 201 dumps questions will enhance your chances of passing the Salesforce Certified Consultant certification exam with higher marks.
Universal Containers (UC) recently expanded sales to Mexico and Canada, UC wants Omni-Channel to route cases to agents who speak the customer's preferred language and have the right knowledge to solve the issue. Which solution should a consultant recommend to meet the requirements?
A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.Which action should be taken to reduce the call volumes and escalations?
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.What feature should a consultant recommend to meet this requirement?
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existingSalesforce date,number and text fileds.Which 3 best practices should a consultant recommend?
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