Assess the CertsIQ’s updated Service-Con-201 exam questions for free online practice of your Salesforce Certified Service Cloud Consultant test. Our Service-Cloud-Consultant Service Con 201 dumps questions will enhance your chances of passing the Salesforce Certified Consultant certification exam with higher marks.
Cloud Kiks uses Dialer and one-lick calling to initiate phoe calls to customers. They have recently recived complaints from customers who have set their communication preference to email only or text only.What should a consultant recommend to meet the requirements?
Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.What two solutions can a consultant suggest to meet the agent's requirements?Choose 2 answers
Service Agents report that there are so many buttons and components on the Case layout that it is difficult for them to remember which features should be used. How can a consultant address this concern?
what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?
Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to 'Run as specified user.What is the recommended Experience Cloud license to meet the requirements?
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