Question 1

Which two objects support creating queues? Choose 2 answers.

Options :

A : Account.

B : Opportunity.

C : Lead.

D : Case.

Answer: C,D

Question 2

Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in order to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change. How should an architect help UC improve sales reps’ productivity?

Options :

A : Create a criteria based sharing rule to grant access to other users.

B : Leverage default Account team.

C : Create a permission set with View All Data and assign to supporting users.

Answer: B

Question 3

A Sales Rep at Universal Containers wants to create a dashboard to see how his sales numbers

compare with his peers. Assuming a Private model, which two permissions would the Sales Rep need

to meet this requirement?

Options :

A : Manage Custom Report Types

B : Customize Application

C : Manage Dashboards

D : View All Data

Answer: C,D

Question 4

In order to comply with Regulatory Requirements, Universal Containers must store sensitive

customer information on-premise. Universal Containers would like this on-premise information to be

accessible from Salesforce. What technology can Universal Containers use to achieve this?

Options :

A : Implement a third-party tokenization service.

B : Implement an on-premise database.

C : Implement a third-party proxy server.

D : Implement the Salesforce Shield toolkit.

Answer: C

Question 5

Universal Containers uses Person Accounts to represent retail customers and Business Accounts to represent commercial customers. The retail sales team should not have access to commercial customers but should have access to ALL retailcustomers. With the organization-wide default on Account set to Private, how should the architect meet these requirements?

Options :

A :

Create 2 criteria-based sharing rule giving the Retail Sales role access to Accounts of type PersonAccount.

B :

Create an owner-based sharing rule on AccountContactRelation to grant access to all account contact roles records owned by retail sales reps.

C : Update the Retail Sales profile to grant access to Person Account record type.

Answer: A

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