Question 1

Universal Containers would like to track defects within Salesforce. A defect need to have the

following fields:

• Severity

• Type

• Status

• Description

There will be multiple Defects related to the standard Case object. Defects will be assigned to

different owners which will often be different to the Case owner. Which option should the Architect

choose to meet the requirement?

Options :

A : Create a relationship between the standard defect object and the standard case object.

B : Create a custom object for defects and relate it to cases using lookup

C : Create all defect fields on the case object to track the defect and lookup.

D : Create a custom object for defects and relate it to cases using master –detail

Answer: B

Question 2

Universal Containers uses person accounts to represent retail customers and business to represent

Sales team should not have access to commercial customers but have access to ALL retail customers.

With organization-wide default on Account set to private, how might the architect meet these

requirements.

Options :

A : Create an owner-based sharing rule on AccountContactRelation to grant access to all account contact reps.

B : Update Retail Sales profile to grant access to Person Account record type.

C : Create a criteria-based sharing rule giving Retail Sales role access to Accounts of type PersonAccount

D : Give view All access for Accounts to the Retail Sales profile.

Answer: C

Question 3

Which community function is impacted by having the Site User Visibility turned off in Sharing Settings?

Options :

A : Updating their user profile.

B : Searching for other external users.

C : Searching for internal users.

Answer: B

Question 4

Universal Containers, a global corporation of 50,000 users, has a 24x7 call center operated by 20,000

users that includes employees and contractors. Their sales organization is 10,000 strong and they

started processing about 100,000 updates to opportunity custom fields called Priority and NextStep.

They also started processing 20,000 updates to a highly nested territory hierarchy. There was a third

mass update on a Next Step field on the Action Plan custom object that has Case as a lookup field.

Users started seeing a Group membership lock error in the system. What is a probable cause for this

error?

Options :

A : Lock contention due to system-initiated sharing rule recalculation

B : Lock contention on Case records because of Action Plan custom object updates.

C : Lock contention on Territory object because of Territory object updates.

D : Lock contention on Account records because of Opportunity object updates.

Answer: A

Question 5

Universal Containers (UC) sales managers are complaining that they cannot access their teams’ Shipment records (a custom object). Initially, the admin suggested that this is happening due to a misconfigured Role Hierarchy (Shipment organization-wide default is Private). After investigation, they determined the RoleHierarchy for these users is correct. What is the reason why UC sales managers are unable to see shipment records?

Options :

A : The Role Hierarchy implicit sharing was incorrectly disabled by the admin.

B : The Ownership-based sharing rule for Shipment was incorrectly disabled by the admin.

C :

The Grant Access Using Hierarchies option on Shipment Sharing Settings was incorrectly disabled by the admin.

Answer: C

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