Question 1

Your organization is creating a Slack app to onboard new employees. The app needs to provide resources, answer questions, and guide employees through the onboarding process.What feature should be utilized for this purpose?

Options :

A : Develop a series of channels dedicated to different onboarding topics

B : Implement a bot to interactively guide new employees through the onboarding process and provide resources

C : Use slash commands for new employees to access specific onboarding information

D : Set up a shared document with onboarding information and post the link in Slack

Answer: B

Question 2

A company wants to develop a Slack app for managing customer support tickets. The app should enable support staff to receive and respond to tickets efficiently.What workflow should be implemented?.

Options :

A : Create a public channel where customers can post their support tickets directly

B : Develop a bot that automatically assigns tickets to support staff in a private channel

C : Use direct messages for customers to send support tickets to the support staff

D : Implement an email integration to forward customer emails to a dedicated Slack channel

Answer: B

Question 3

When should a workspace administrator consider using the Slack Admin API?

Options :

A : For creating custom Slack emojis and GIFs accessible to all users in the workspace

B : When setting up a system to automate channel creation and manage app installations across multiple workspaces in an organization

C : To develop an internal communication strategy that includes creating and managing content within Slack channels

D : For integrating Slack with external non-workspace-related databases and services

Answer: B

Question 4

In what scenario is it most appropriate to use Slack’s Discovery API?

Options :

A : When developing a feature within a Slack app to customize the user interface for individual users

B : For integrating Slack data with an internal tool designed for sentiment analysis of messages within the company

C : To comply with regulatory requirements by archiving all communications and files shared within a Slack workspace for a certain period

D : To enhance the real-time messaging capabilities of a Slack bot used for customer support within the workspace

Answer: C

Question 5

If your Slack app is primarily intended to listen to events in channels and respond accordingly without needing user-specific permissions, which token is most suitable?

Options :

A : User OAuth Token

B : Workspace Access Token

C : Bot User OAuth Token

D : Classic Bot Token

Answer: B

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