Question 1

If a specific subtab is not selected when creating a custom field, what subtab will the field display?

Options :

A : Main

B : Items

C : System Information

D : Custom

Answer: A

Question 2

Which statement is true about Custom Roles?

Options :

A : It is not possible to change the Center Type of created Custom Roles.

B : Grant employees access from the Users subtab of a Custom Role record.

C : Custom Roles can be created through CSV Import.

D : It is not possible to make copies of a Custom Role.

Answer: B

Question 3

Users can create a Customer Return Authorization from which transaction types? (Choose two.)

Options :

A : Item Fulfillment

B :

Customer Refunds

C : Credit Memos

D : Invoices

E :

Cash Sales

Answer: A,B

Question 4

Where can a user add external URLs to appear on the Home dashboard?

Options :

A : External Links Portlet

B : Bookmarks

C : Shortcuts Portlet

D : Personalize Dashboard

Answer: D

Question 5

Which statement is true about the Help Desk feature?

Options :

A : The Help Desk feature enables users to manage internal and external cases.

B : Cases designated as Help Desk are excluded from case reports.

C : The Help Desk feature excludes rules and territories.

D :

Time Tracking is available in the Standard Help Desk form.

Answer: C

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