Question 1

What activity is part of the Provide stage?

Options :

A : Build

B : Design

C : Improve

D : Test

Answer: C

Question 2

What differentiates VeriSM™ from other IT service management approaches?

Options :

A : VeriSM™ differentiates IT from other service management practices.

B : VeriSM™ focuses on the corporate IT aspects in the organization.

C : VeriSM™ is a logical evolution to older IT service management practices.

D : VeriSM™ takes all organizational capabilities into account.

Answer: D

Question 3

What is one of the five components that should be considered in communication?

Options :

A : Delivery mechanism

B : Intention

C : Perception

D : Scope

Answer: A

Question 4

What is the name of the professional that should have both breadth and depth of knowledge?

Options :

A : A-shaped professional

B : I-shaped professional

C : Service management expert

D : T-shaped professional

Answer: D

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