Question 1

What is the first step an HR professional should take when an employee reports difficulties accessing their pension benefits?

Options :

A : Review the employee’s pension plan details and contact the provider.

B : Immediately escalate the issue to senior management.

C : Advise the employee to consult with a financial advisor.

D : Ensure the pension plan complies with all local regulations.

Answer: A

Question 2

In an organization, unwritten procedures are also known as __________, which help in maintaining the company's culture.

Options :

A : regulatory frameworks

B : norms and practices

C : documented workflows

D : standardized operations

Answer: B

Question 3

Tom’s company is looking to reduce recruitment costs while maintaining efficiency. Which alternative staffing practice should he consider?

Options :

A : In-house recruitment for better control

B : Recruitment process outsourcing to external experts

C : Temporary staffing agencies for quick hiring

D : Contract-to-hire for flexibility

Answer: B

Question 4

Tom noticed a rise in workplace accidents. He decides to conduct an audit. What should be his primary focus during this audit?

Options :

A : Monitoring attendance

B : Evaluating project deadlines

C : Improving work culture

D : Identifying risk factors

Answer: D

Question 5

Emily is reviewing her company’s compensation plan. She notices that employees receive additional pay based on their individual performance evaluations. What type of pay structure is this?

Options :

A : Fixed pay structure

B : Commission-based structure

C : Union-based pay scale

D : Merit-based pay structure

Answer: D

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